User Services Consultant I

User Services Consultant I

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Please see Special Instructions for more details.

ITAC will not sponsor or transfer visa sponsorship for this position.

 Posting Information 

Posting Number  | 2026698
Posting/Functional Title  | User Services Consultant I
University Pay Plan Title  | User Services Consultant I
Location  | San Marcos
Department  | Client Solutions
Recruitment Type  | Open Recruiting
Job Type  | Full-Time
Funding Source  | Permanent
Monthly Salary  | $4,002.00
Job Category  | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.  | Experience providing customer service, technical support, or application support in a professional environment. Ability to troubleshoot technology issues, identify potential causes, and guide users through appropriate solutions. Strong verbal and written communication skills, including the ability to explain technical information to individuals with varying levels of technical experience. Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions. Strong organizational skills and attention to detail, including the ability to accurately document, track, and update incidents and service requests. Ability to manage multiple priorities, meet deadlines, and provide timely follow-up on customer requests. Commitment to providing professional, courteous, and customer-focused service. Ability to create, maintain, and update technical documentation, knowledge articles, and user-support resources.

Preferred Qualifications  | 2+ years of previous customer service experience. Experience supporting Canvas or another learning management system, such as Blackboard, Moodle, Brightspace, or Sakai. Experience supporting faculty, staff, or students in a higher education environment. Experience supporting academic technologies such as media management platforms, lecture capture systems, ePortfolio solutions, assessment tools, accessibility tools, or online collaboration applications. Experience delivering technology consultations, demonstrations, workshops, or training sessions. Experience using an IT service management or ticketing platform, such as TeamDynamix, ServiceNow, Jira Service Management, or a comparable system. Knowledge of customer service, incident management, and knowledge management best practices. Experience developing technical documentation, instructional guides, frequently asked questions, or training materials.

Job Description  | The IT Assistance Center (ITAC) within the Division of Information Technology is seeking a customer-focused professional to provide functional and technical support for Canvas and related academic technologies. This position supports the university’s teaching and learning mission by assisting faculty, staff, and students with the effective use of Canvas and other instructional tools.

As a primary point of contact for Canvas support, this role provides consultation, troubleshooting, and guidance through phone, email, chat, remote support, and occasional in-person training and consultations. The position works closely with users to resolve issues, promote best practices, and ensure a positive technology experience.

In addition to Canvas, the position may support other academic technology platforms, including learning tool integrations (LTIs), media management systems, ePortfolio solutions, and other teaching and learning applications. The successful candidate will collaborate with faculty, academic departments, and technology partners to enhance service delivery and support effective teaching and learning across the university.

This position reports to the Assistant Director of Client Solutions.
Job Duties  | Provide frontline support for Canvas and other instructional technologies, assisting faculty, staff, and students with questions, troubleshooting, and general system use. Deliver excellent customer service through phone, email, chat, remote support, and in-person interactions while maintaining a professional and positive attitude. Communicate technical information clearly and effectively to users with varying levels of technical experience. Assist users with Canvas course management, assignments, grading tools, content sharing, and other learning technology needs. Accurately document, track, and update incidents and service requests in the ticketing system, ensuring attention to detail and timely follow-up. Collaborate with team members and campus partners to resolve issues, share knowledge, and improve support services. Maintain and contribute to support documentation, knowledge articles, and training resources while participating in team projects and continuous learning opportunities. Other duties as assigned.
Additional Information to Applicants  | ITAC will not sponsor or transfer visa sponsorship for this position.
Job Open Date  | 07/24/2026
Job Close Date (posting closes at midnight)  | 08/01/2026
Open Until Filled  | No
Normal Work Days  | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start  | 8:00AM
Normal Work Hours End  | 5:00PM
Posting Notices  |
Legal and Required Notices  | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University?  | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link  | https://jobs.hr.txstate.edu/postings/57481

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