User Support Specialist II

🇺🇸 Piscataway, New Jersey 🕑 Full-Time 💰 $81K - $116K 💻 Information Technology 🗓️ September 30th, 2026

Edtech.com's Summary

Rutgers University is hiring a User Support Specialist II for the help desk in the Office of Information Technology at Rutgers Central Administration. The specialist gives students, faculty, staff, and affiliates level 1 through 3 support by phone, service portal, and email. After-hours monitoring of university services and networks is part of the role too.

Highlights

Provide accurate, user-friendly technical support by phone, service portal, and email
Troubleshoot usability issues and coordinate escalation and resolution
Document troubleshooting and resolution steps in the IT Service Management system
Monitor university services and networks and follow escalation procedures
Run environmental checks of the machine room to inspect its physical health
Review documentation and attend ongoing trainings on enterprise IT services
Perform quality assurance on support requests directed to the OIT Help Desk
Bachelor's degree in IT, computer science, or a related field plus 4 years of relevant experience
University IT support experience preferred, with ITSM familiarity
Salary range of $81,155 - $116,172 with comprehensive benefits, including educational benefits