User Support Specialist II

🇺🇸 Newark, NJ

🕑 Full-Time

💰 $80K - $114K

💻 Information Technology

🗓️ June 11th, 2025

CCNA DHCP ITIL

Edtech.com's Summary

Rutgers University is hiring a User Support Specialist II. The role requires providing technical support for the network infrastructure and services within the Rutgers University Network Operations Center. This includes monitoring systems, analyzing network faults, and responding to service tickets and incidents. The role also involves the implementation and support of network equipment and maintaining documentation related to network operations.

Highlights

Responsible for technical support of network infrastructure and services.
Utilize network monitoring software to monitor and identify network service issues.
Address network faults and performance issues, ensuring optimal delivery of services.
Involvement in configuring, installing, and decommissioning network equipment.
Must have experience with routing/switching, network management applications, and protocols.
Requires a Bachelor’s Degree in a technical field or equivalent experience.
Possession of Cisco CCNA, Juniper JNCIA, or ITIL certifications preferred.
Salary range: $79,877 to $114,343.
Experience in telecommunications and computing for at least four years required.