UTS - Temporary Student Accounts Specialist at NC State

🇺🇸 Raleigh, NC 🕑 Temporary 💰 $20 - $22 per Hour 💻 Other 🗓️ March 10th, 2026

Edtech.com's Summary

NC State University is hiring a Temporary Student Accounts Specialist. The role involves providing daily support for all student account activities, resolving escalated issues, and assisting students and parents with using the MyPack Portal for bill payments, direct deposit enrollment, and tax information. The specialist also handles unique student issues requiring deviations from standard procedures and escalates as necessary.

Highlights

Provide day-to-day support for student account activities and resolve escalated issues.
Facilitate procedures for parents and students to manage payments, enroll in direct deposit, and obtain tax info via MyPack Portal.
Respond to unusual student account issues and escalate to Supervisor or Lead Specialist as needed.
Must have strong communication skills to interact effectively with students, parents, and university staff.
Required proficiency in Microsoft Word and Excel; ability to learn and use PeopleSoft software.
Maintain extensive records with strong organizational and analytical skills.
Bachelor's degree or equivalent combination of training and experience required.
Preferred previous customer service experience.
Temporary 11-month appointment with a work schedule Monday to Friday, 8am-5pm.
Hourly pay range: $20.00 - $22.00.