Michigan State University
Vended Product Administrator / Information Technologist II
CRM
ITSM
SaaS
Edtech.com's Summary
Michigan State University is hiring a Vended Product Administrator / Information Technologist II. This role supports the TeamDynamix ITSM suite and ImageNow applications by managing form creation, workflow maintenance, integrations, and deployments across multiple environments.
Highlights
- Administer and support TeamDynamix ITSM and PPM software, including workflow creation and integrations.
- Perform deployments and development tasks within TeamDynamix iPaaS.
- Support multiple vendor and SaaS applications for various departments and colleges.
- Experience with Oracle, SQL querying, JavaScript, and consuming REST APIs preferred.
- Requires knowledge comparable to a four-year IT-related degree plus 3-5 years of relevant work experience.
- Reports to the Vended Products and CRM Manager within Enterprise Services.
- Position designated as remote-friendly with onsite presence required 2 days per week.
- Standard work hours are 8 AM to 5 PM.
- Union position under Administrative Professionals group, full-time (90-100%).
- Equal Employment Opportunity employer with comprehensive benefits including healthcare and educational assistance.
Vended Product Administrator / Information Technologist II Full Description
Working/Functional Title
Vended Product Administrator
Position Summary
The Enterprise Services Vended Productions team is responsible for the administration and support of many vendors and SaaS (Software as a Service) applications for various departments and colleges across Michigan State University. This position will report to the Vended Products and CRM Manager.
This position will join the team to support the Enterprise level TDX (TeamDynamix) ITSM (IT Service Management) and PPM (Project and Portfolio Management) software. The person in this position will be responsible for administration work, deployments from between TDX environments, development work in the TDX iPaaS (Integration Platform as a Service), Workflow creation and management, and software integrations.
This position is a hybrid position and will require onsite presence for 2 days per week.
Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program with coursework in an information technology specialization related to the area of employment; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
Desired Qualifications
Advanced knowledge and understanding of the operation of enterprise application software and systems; advanced experience with troubleshooting and maintaining vended applications; experience developing workflows and solutions to automate or expedite processes; experience querying in Oracle and SQL environments; experience with Javascript; and experience consuming REST APIs
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter
Resume
3 professional references knowledgeable of your work
Work Hours
STANDARD 8-5
Website
www.tech.msu.edu
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends April 28, 2026 at 11:55 P.M.
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