Edtech.com's Summary

BetterUp is hiring a Vice President, Platform Deployment to lead the design, building, and scaling of the company's deployment function. This executive will manage the end-to-end deployment lifecycle, create scalable processes, build and lead technical teams, and ensure seamless and impactful enterprise platform launches that align with business objectives.

Highlights

Lead the transition to a services-led platform deployment model tailored to customer contexts.
Develop and codify deployment playbooks covering configuration, integrations, change management, and communications.
Build and manage teams including Client Delivery Directors, Configuration Squads, and Communications & Change partners.
Collaborate with Product, Engineering, Customer Success, Sales, and Finance to optimize deployment readiness and delivery.
Define and track KPIs for deployment quality, cost, speed, and partner satisfaction.
Drive continuous improvement leveraging field feedback and product innovations.
Over 15 years of experience in enterprise software, AI, or platform environments with proven leadership in complex deployments.
Expertise in forward-deployed technical customer-facing models (e.g., Palantir, ServiceNow, Salesforce, OpenAI).
Strong business acumen with accountability for delivery margin and cost-to-serve.
Base salary range: $280,000 - $385,000 (New York and San Francisco), $252,000 - $346,500 (Austin and Arlington).

Vice President, Platform Deployment Full Description

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

Role Purpose

The Vice President, Deployment is a new executive role responsible for architecting, building, and scaling BetterUp’s deployment function — the engine that brings our platform to life for partners. This leader owns the end-to-end deployment lifecycle, spanning configuration, integrations, change enablement, and communications, ensuring that complex enterprise launches translate into measurable value and enduring impact. They will define the operating model, build world-class teams, and codify a repeatable approach to deploying BetterUp at scale. As the architect of deployment excellence, this leader ensures every customer experience — from signature to activation — is delivered with precision, purpose, and speed.

What Success Looks Like

BetterUp successfully transitions from a product/solution-focused (SaaS-like) deployment model to a services-led platform deployment where forward-deployed resources tailor the platform to fit the customer context and deliver on business value promises.
BetterUp deployments consistently achieve faster time-to-value and measurable partner outcomes.
A scalable, codified deployment playbook exists across configuration, integrations, and change management.
Forward-deployed technical teams operate in tight alignment with Product and Engineering, using shared standards and processes.
The Deployment function operates efficiently with clear accountability for cost, quality, and delivery performance.
Partners experience a seamless journey from contract to activation, strengthening trust and driving retention and expansion.

Key Responsibilities

Design & Build
1. Define the vision, structure, and new operating model for the Deployment function, aligned to BetterUp’s platform and Services strategy.
2. Build the foundational playbooks, delivery standards, and success metrics that enable scalable, repeatable deployments.
Lead & Develop
1. Directly lead Client Delivery Directors, Configuration Squads, and Communications & Change Partners.
2. Inspire, develop, and retain exceptional talent across technical and delivery disciplines.
Partner & Align
1. Collaborate deeply with Product and Engineering to align forward-deployed teams (Data Partners, Forward Deployed Engineers, and Forward Deployed PMs) around deployment excellence.
2. Partner with Customer Success to ensure a seamless handoff to ongoing value realization.
3. Partner with Sales and Solutions to shape resourcing, scoping, and deployment readiness for every enterprise engagement.
Deliver Excellence
1. Establish and manage KPIs for deployment quality, cost, and time-to-value.
2. Drive continuous improvement through feedback loops between field learnings and product innovation.
3. Ensure consistent and exceptional experiences for partners, regardless of size, scope, or region.
Scale & Evolve
1. Build an organization designed to scale to for FY27 & beyond
2. Introduce tools, systems, and methods that enable automation, efficiency, and data-driven decision making.
3. Serve as the executive sponsor for deployment transformation initiatives across the company.

Key Interfaces

Product & Engineering – Align on roadmap, deployment tooling, and field learnings; ensure technical readiness and configuration excellence.
Customer Success – Seamless transition from go-live to adoption and business impact.
Sales & Solutions – Align on scoping, packaging, and pre-deployment readiness.
Finance & Operations – Manage deployment cost structure, utilization, and performance analytics.

Ideal Experience & Capabilities

15+ years in enterprise software, AI, or platform-based environments with a proven record of leading complex deployments or services organizations.
Deep expertise in forward-deployed technical models and customer-facing technical leadership (e.g., Palantir, ServiceNow, Salesforce, OpenAI, or equivalent).
Experience designing and scaling operating models for high-complexity, multi-workstream enterprise implementations.
Strong business and financial acumen with accountability for cost-to-serve and delivery margin.
Ability to translate technical depth into business outcomes and influence across executive stakeholders.
Builder mindset: thrives in ambiguity, operates from first principles, and scales systems and people simultaneously.

Near-Term Priorities (First 6–12 Months)

Design & stand-up the new Deployment organization, including leadership structure and core roles.
Develop and document the end-to-end deployment playbook covering configuration, integrations, change management, and go-live.
Establish engagement models and governance across Product, Engineering, and Customer Success.
Define and implement key performance metrics (time-to-value, quality, efficiency, satisfaction).
Pilot the deployment model with early enterprise partners and refine for scale.
Build the foundations — systems, processes, and talent — for global deployment excellence.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is as follows:

New York and San Francisco: $280,000 - $385,000

Austin and Arlington: $252,000 - $346,500

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

#LI-Hybrid

Original Job Description

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

Role Purpose

What Success Looks Like

BetterUp successfully transitions from a product/solution-focused (SaaS-like) deployment model to a services-led platform deployment where forward-deployed resources tailor the platform to fit the customer context and deliver on business value promises.
BetterUp deployments consistently achieve faster time-to-value and measurable partner outcomes.
A scalable, codified deployment playbook exists across configuration, integrations, and change management.
Forward-deployed technical teams operate in tight alignment with Product and Engineering, using shared standards and processes.
The Deployment function operates efficiently with clear accountability for cost, quality, and delivery performance.
Partners experience a seamless journey from contract to activation, strengthening trust and driving retention and expansion.

Key Responsibilities

Design & Build
1. Define the vision, structure, and new operating model for the Deployment function, aligned to BetterUp’s platform and Services strategy.
2. Build the foundational playbooks, delivery standards, and success metrics that enable scalable, repeatable deployments.
Lead & Develop
1. Directly lead Client Delivery Directors, Configuration Squads, and Communications & Change Partners.
2. Inspire, develop, and retain exceptional talent across technical and delivery disciplines.
Partner & Align
1. Collaborate deeply with Product and Engineering to align forward-deployed teams (Data Partners, Forward Deployed Engineers, and Forward Deployed PMs) around deployment excellence.
2. Partner with Customer Success to ensure a seamless handoff to ongoing value realization.
3. Partner with Sales and Solutions to shape resourcing, scoping, and deployment readiness for every enterprise engagement.
Deliver Excellence
1. Establish and manage KPIs for deployment quality, cost, and time-to-value.
2. Drive continuous improvement through feedback loops between field learnings and product innovation.
3. Ensure consistent and exceptional experiences for partners, regardless of size, scope, or region.
Scale & Evolve
1. Build an organization designed to scale to for FY27 & beyond
2. Introduce tools, systems, and methods that enable automation, efficiency, and data-driven decision making.
3. Serve as the executive sponsor for deployment transformation initiatives across the company.

Key Interfaces

Product & Engineering – Align on roadmap, deployment tooling, and field learnings; ensure technical readiness and configuration excellence.
Customer Success – Seamless transition from go-live to adoption and business impact.
Sales & Solutions – Align on scoping, packaging, and pre-deployment readiness.
Finance & Operations – Manage deployment cost structure, utilization, and performance analytics.

Ideal Experience & Capabilities

15+ years in enterprise software, AI, or platform-based environments with a proven record of leading complex deployments or services organizations.
Deep expertise in forward-deployed technical models and customer-facing technical leadership (e.g., Palantir, ServiceNow, Salesforce, OpenAI, or equivalent).
Experience designing and scaling operating models for high-complexity, multi-workstream enterprise implementations.
Strong business and financial acumen with accountability for cost-to-serve and delivery margin.
Ability to translate technical depth into business outcomes and influence across executive stakeholders.
Builder mindset: thrives in ambiguity, operates from first principles, and scales systems and people simultaneously.

Near-Term Priorities (First 6–12 Months)

Design & stand-up the new Deployment organization, including leadership structure and core roles.
Develop and document the end-to-end deployment playbook covering configuration, integrations, change management, and go-live.
Establish engagement models and governance across Product, Engineering, and Customer Success.
Define and implement key performance metrics (time-to-value, quality, efficiency, satisfaction).
Pilot the deployment model with early enterprise partners and refine for scale.
Build the foundations — systems, processes, and talent — for global deployment excellence.

AI at BetterUp

Benefits:

Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution

The base salary range for the role is as follows:

New York and San Francisco: $280,000 - $385,000

Austin and Arlington: $252,000 - $346,500

#LI-Hybrid

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Vice President, Platform Deployment

Edtech.com's Summary

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