Ellucian
Vice President, Professional Services
🇮🇳 Bengaluru, Karnataka
🕑 Full-Time
💰 TBD
💻 Project Management
🗓️ December 3rd, 2025
CRM
SaaS
Edtech.com's Summary
Ellucian is hiring a Vice President, Professional Services. The role requires leading a globally distributed delivery organization for complex, multi-campus higher education systems, overseeing large-scale SaaS implementations, and driving enterprise-wide transformation. The leader will serve as the executive sponsor for a major system-wide SaaS migration involving over 60 institutions and oversee multiple Program Directors to ensure alignment with institutional and statewide priorities.
Highlights
- Lead end-to-end delivery lifecycle for global teams, ensuring alignment with customer priorities and measurable outcomes.
- Drive modernization and transformation of large education systems across multiple institutions and geographies.
- Serve as the voice of the customer, advocating for needs internally and collaborating cross-functionally to accelerate value.
- Build trusted advisor relationships with executive stakeholders including Presidents, CIOs, and CTOs.
- Establish and report on key performance metrics such as CSAT, NPS, delivery health, and value realization.
- Manage risks and executive-level escalations with transparency and solutions-oriented approach.
- Require 10+ years senior leadership experience in enterprise software or SaaS delivery, with expertise in ERP, SIS, or CRM platforms.
- Experience with cloud infrastructure, agile methodologies, and application modernization at scale.
- Manage cross-functional teams and third-party delivery partners (e.g., Deloitte, KPMG).
- Strong organizational, leadership, and communication skills, with PMP certification considered a plus.
- Willingness to participate in on-call rotation and support AV technologies in educational settings.
- Committed to data-driven leadership, fostering collaboration, and holding teams accountable.
- Oversee a large, diverse global team including Program Directors and cross-functional partners.
- Introduce innovative delivery methodologies and continuous improvement initiatives.
- Oversee enterprise-wide SaaS transitions, ensuring successful adoption across 60+ institutions.
- Employee benefits include 22 days annual leave, 11 public holidays, competitive gratuity, group insurance, wellness programs, parental leave, and professional development opportunities.
Vice President, Professional Services Full Description
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a strategic and transformational Vice President of Professional Services to lead a globally distributed delivery organization. This leader will not only oversee one of our most complex and high-profile customer engagements—a multi-campus system serving hundreds of thousands of students—but also drive innovative approaches to improve delivery efficiency, velocity, and quality at scale. This is a rare and high-impact leadership opportunity to shape outcomes globally, champion enterprise-wide transformation, and build trusted partnerships across the higher education landscape.
Ellucian is seeking a strategic and transformational Vice President of Professional Services to lead the delivery experience for one of our most complex and high-profile customers—a multi-campus system serving hundreds of thousands of students. This is a rare and high-impact leadership opportunity to shape outcomes at scale, drive enterprise-wide transformation, and build trusted partnerships across the higher education landscape.
We're looking for a dynamic, results-driven executive with deep SaaS delivery expertise, a proven track record in ERP/SIS/CRM implementation, and the ability to lead through ambiguity, complexity, and change. In this role, you'll serve as the voice of the customer, the face of Ellucian's delivery, and the architect of a best-in-class experience that aligns to institutional and statewide priorities.
This leader will serve as executive sponsor for one of Ellucian's largest customer engagements—a system-wide transformation spanning 60+ institutions, as they transition from Colleague SaaS to Banner SaaS over the next 2-3 years, supporting thousands of students across the state. In addition to leading this enterprise-wide engagement, you will also oversee a team of 7+ Program Directors, each responsible for system-level delivery for other colleges, universities, and higher education consortiums.
Where you will make an impact
Own the end-to-end delivery lifecycle across global teams—from onboarding through adoption, optimization, and long-term value realization—ensuring alignment to customer priorities and measurable outcomes. Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality.
- Own the end-to-end delivery lifecycle across global teams—from onboarding through adoption, optimization, and long-term value realization—ensuring alignment to customer priorities and measurable outcomes. Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality.
- Own the end-to-end delivery lifecycle—from onboarding through adoption, optimization, and long-term value realization—ensuring alignment to customer priorities and measurable outcomes.
- Champion modernization and transformation of large, complex education systems. Lead delivery strategy across multiple institutions and geographies, aligning execution with system-wide objectives and delivering against key success metrics.
- Champion the modernization and transformation of a large, complex education system. Lead delivery strategy across multiple institutions, aligning execution with system-wide objectives and delivering against key success metrics.
- Serve as the Voice of the Customer
- Advocate for your customer's needs internally—elevating risks, identifying opportunities, and driving cross-functional collaboration with Product, Engineering, Support, and Customer Success to remove roadblocks and accelerate value.
- Engage Executive Stakeholders
- Build and maintain trusted advisor relationships with Presidents, CIOs, CTOs, and other system-level leaders. Align Ellucian's strategic delivery approach with institutional goals and statewide digital transformation mandates.
- Establish and report on key performance metrics such as CSAT, NPS, delivery health, adoption milestones, and value realization. Drive continuous improvement through innovative methodologies, automation, and global best practices to ensure efficiency and predictability at scale.
- Establish and report on key performance metrics such as CSAT, NPS, delivery health, adoption milestones, and value realization. Drive continuous improvement and ensure accountability across all phases of the delivery lifecycle.
- Manage Risk and Escalations with Clarity and Confidence
- Proactively address complex delivery challenges. Navigate executive-level escalations with transparency, empathy, and a solutions-oriented mindset that builds trust and credibility.
What you will bring
- Experience in enterprise software implementation, professional services, or consulting—10+ years in a senior leadership role with direct responsibility for large-scale SaaS delivery.
- Deep domain expertise in ERP, SIS, CRM, or related platforms within higher education or other highly regulated industries.
- A successful track record managing enterprise-level transformation programs across multi-stakeholder organizations.
- Proven ability to engage and influence C-level stakeholders and lead through ambiguity and change.
- Strong familiarity with cloud infrastructure, agile methodologies, application modernization, and digital transformation at scale.
- Experience managing cross-functional teams and third-party delivery partners (e.g., Deloitte, KPMG, regional SIs) to achieve shared outcomes.
- Data-driven leadership style with experience using KPIs to monitor customer health, adoption, satisfaction, and delivery performance.
- Empathetic, collaborative leadership grounded in transparency, customer success, and delivery excellence.
- PMP certification or equivalent experience managing complex, high-stakes initiatives is a strong plus.
- Strong organizational and leadership skills
- Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators
- Must participate in on-call rotation
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Excellent time-management, planning and interpersonal skills
- Effectively manage scope and customer expectations on individual assignments
- Experience with and support of AV technologies; preferably in a classroom or conference room environment
- Results-driven mindset with a strong track record of driving outcomes in complex, multi-stakeholder environments.
- Ability to lead in an agile way, adapting quickly to changing priorities and fostering flexibility across teams.
- Confident and willing to challenge assumptions, ensuring decisions are well-informed and aligned with strategic goals.
- Data-driven approach to leadership, leveraging metrics and analytics to guide decisions and measure success.
- Comfortable having hard conversations with stakeholders and team members to resolve issues and maintain accountability.
- Seeks collaborative partners, not "yes-men", encouraging diverse perspectives and constructive debate.
- Skilled at attending customer conversations and driving discussions to influence outcomes and build trust at the executive level.
- Global Leadership: Manage and mentor a large, diverse team, including Program Directors and cross-functional delivery partners, ensuring alignment and collaboration across regions.
- Innovation in Delivery: Introduce modern methodologies, automation, and best practices to optimize delivery processes, reduce cycle times, and enhance customer experience.
- Operational Excellence: Establish robust governance frameworks, KPIs, and continuous improvement initiatives to maintain high standards of quality and predictability.
- Strategic Influence: Engage with C-level stakeholders globally, shaping delivery strategies that align with institutional priorities and digital transformation goals.
- Scalable Transformation: Oversee enterprise-wide SaaS migrations (ERP/SIS/CRM), ensuring successful adoption and measurable outcomes across 60+ institutions.
What makes #Ellucianlife
- 22 days annual leave plus 11 public holidays
- Competitive gratuity policy
- Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
financial or learning interests - 5 charitable days to support the community that supports us
- Wellness
o Headspace (mental health)
o Wellbeats (virtual fitness classes) - RethinkCare - caregiver support
- Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-HS1
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