Web Administrators

🇺🇸 Salt Lake City, Utah 🕑 Full-Time 💰 $68K - $78K 💻 Information Technology 🗓️ September 22nd, 2026

JAWS WCAG WCAG 2.1

Edtech.com's Summary

University of Utah is hiring a Web Administrators (working title Digital Support Engineer) to provide user support for the university's web and digital community within Marketing and Communications' Digital Team. The Digital Support Engineer conducts accessibility audits, remediates WCAG compliance issues, and resolves technical bugs for web clients. The role also trains campus partners on WordPress and digital accessibility and brand compliance.

Highlights:

Conduct comprehensive web audits to scope, diagnose, and remediate accessibility bugs
Evaluate digital experiences using assistive technologies such as NVDA, JAWS, and VoiceOver, and automated testing tools
Remediate PDFs, documents, and design files to meet WCAG 2.1/2.2 AA standards
Serve as a consultant on ADA compliance and WCAG requirements
Serve as a point of contact for technical inquiries, troubleshooting bugs and maintaining the ticketing system
Conduct training sessions on core WordPress principles and digital theme components
Facilitate onboarding and skill enhancement of web editors, content managers, and developers
Pay Rate Range: $68,000-$78,000; requires a bachelor's degree in a related field

Web Administrators Full Description

As a Digital Support Engineer (Web Administrators), you will be a key player on the University of Utah Marketing and Communication's Digital Team, reporting directly to the Associate Director of Digital Research and Operations. This role is instrumental in providing an exceptional user support experience for the university's web and digital community, offering a strong blend of technical expertise and a proven track record in web support operations, accessibility, and training.

Digital Accessibility & ADA Compliance

Conduct comprehensive web audits to scope, diagnose, and remediate accessibility bugs
Evaluate digital experiences using manual testing techniques, assistive technologies (NVDA, JAWS, VoiceOver), and automated accessibility testing tools
Remediate PDFs, documents, and design files to meet WCAG 2.1/2.2 AA standards
Serve as a consultant on ADA compliance and WCAG requirements
Collaborate with developer teams to integrate remediation processes into existing workflows

Bug & Issue Resolution and Training

Serve as a point of contact for technical inquiries from clients
Collaborate with senior support engineer to troubleshoot and resolve complex technical issues
Conduct training sessions for diverse client groups on core WordPress principles and digital theme components
Facilitate onboarding, ongoing training, and skill enhancement of web editors, content managers, and developers

Minimum Qualifications

Web Administrator, II: Requires a bachelor's (or equivalency) plus 4 years, or a master's (or equivalency) plus 2 years, of directly related work experience.