Edtech.com's Summary

MathWorks is hiring a Workplace Experience Coordinator to deliver exceptional customer service and ensure a seamless workplace experience for employees and visitors. This role involves managing front desk operations, supporting new hire onboarding, coordinating conference center events, and promoting wellness programs while collaborating across teams to resolve issues and improve processes.

Highlights

Manage front of house and reception area, including visitor sign-in and collaboration with Security.
Support new hire onboarding with campus tours, photography, and orientation coordination.
Coordinate and execute meetings, conferences, and events in the conference center.
Lead weekly Workplace Services operations meetings to align event support teams.
Promote and monitor wellness center appointments using Viva Engage and Visix digital signage.
Monitor and triage service requests through help systems, ensuring timely resolution.
Required proficiency in Microsoft 365 (Word, Excel, Teams).
Bachelor’s degree and at least 1 year of professional work experience required.
Experience in customer-facing roles, hospitality, office management, or facilities coordination preferred.
Notary certification is a plus; MathWorks covers certification costs.

Workplace Experience Coordinator Full Description

Workplace Experience Coordinator

Job Summary

The Workplace Experience Coordinator is a key member of the Workplace Services team, responsible for delivering exceptional customer service and ensuring a positive, seamless workplace experience for all employees and visitors. This role requires strong communication, project coordination, organizational, negotiation, problem-solving, and collaborative skills. The Coordinator plays a critical role in supporting conference center events, wellness programs, new hire onboarding, and daily front-of-house operations.

This is a full-time onsite position (5 days a week) in our Natick, Massachusetts office.

Responsibilities

Manage front of house and reception area:

Provide high-level customer service to employees, guests, and vendors; respond to inquiries and resolve issues promptly
Ensure a well-functioning front desk by following guidelines and systems that allow for greater focus on hospitality and efficiency
Collaborate with Security to implement procedures and best practices for Reception/Security operations
Manage MathWorks’ visitor sign-in process in accordance with our visitor guideline process

Facilitate new hire onboarding, including campus tours, orientation support, and coordination with HR teams. Take photographs of new hires, uploading images into our internal directory

Provide support for events in the conference center; oversee the scheduling, coordination, and execution of meetings, conferences, and Information tables in the café:

Use problem-solving skills to remove obstacles and negotiate with meeting organizers to ensure the most optimal outcome (timing, cleanliness, space requirements, set up, etc.)
Lead the weekly Workplace Services operations meeting to ensure all supporting teams are aware of events and any adjustments to events for conference center, wellness center, information tables, and workshops.
Gather feedback post-event to support continuous improvement efforts

Monitor wellness center appointments and proactively promote wellness center services to increase engagement by using Viva Engage and Visix, our digital signage platform

Monitor and triage requests through the help system (e.g., ticketing or Teams channels), ensuring timely resolution and communication

Minimum Qualifications

A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

Proven experience in a customer-facing, office management, hospitality, or facilities coordination role
Exceptional interpersonal, written, and verbal communication skills
Ability to work collaboratively across teams and with all levels of the organization
Demonstrated problem-solving and negotiation abilities
Proactive, resourceful, and detail-oriented
Bachelor’s degree or equivalent experience preferred
Experience supporting events and/or wellness programs is highly desirable.
Proficiency with workplace tools- Microsoft 365-word, excel, teams
Notary a plus—MathWorks will cover the cost of certifications and renewals

Original Job Description

Workplace Experience Coordinator

Job Summary

This is a full-time onsite position (5 days a week) in our Natick, Massachusetts office.

Responsibilities

Manage front of house and reception area:

Provide high-level customer service to employees, guests, and vendors; respond to inquiries and resolve issues promptly
Ensure a well-functioning front desk by following guidelines and systems that allow for greater focus on hospitality and efficiency
Collaborate with Security to implement procedures and best practices for Reception/Security operations
Manage MathWorks’ visitor sign-in process in accordance with our visitor guideline process

Facilitate new hire onboarding, including campus tours, orientation support, and coordination with HR teams. Take photographs of new hires, uploading images into our internal directory

Provide support for events in the conference center; oversee the scheduling, coordination, and execution of meetings, conferences, and Information tables in the café:

Use problem-solving skills to remove obstacles and negotiate with meeting organizers to ensure the most optimal outcome (timing, cleanliness, space requirements, set up, etc.)
Lead the weekly Workplace Services operations meeting to ensure all supporting teams are aware of events and any adjustments to events for conference center, wellness center, information tables, and workshops.
Gather feedback post-event to support continuous improvement efforts

Monitor wellness center appointments and proactively promote wellness center services to increase engagement by using Viva Engage and Visix, our digital signage platform

Monitor and triage requests through the help system (e.g., ticketing or Teams channels), ensuring timely resolution and communication

Minimum Qualifications

A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

Proven experience in a customer-facing, office management, hospitality, or facilities coordination role
Exceptional interpersonal, written, and verbal communication skills
Ability to work collaboratively across teams and with all levels of the organization
Demonstrated problem-solving and negotiation abilities
Proactive, resourceful, and detail-oriented
Bachelor’s degree or equivalent experience preferred
Experience supporting events and/or wellness programs is highly desirable.
Proficiency with workplace tools- Microsoft 365-word, excel, teams
Notary a plus—MathWorks will cover the cost of certifications and renewals

Let me find your next job.

Thanks - you're signed up.

Workplace Experience Coordinator

Edtech.com's Summary

Workplace Experience Coordinator Full Description

Workplace Experience Coordinator

Bilingual Customer Service Advisor

Bilingual Customer Service Advisor

Bilingual Customer Service Advisor

Bilingual Customer Service Advisor

Bilingual Customer Service Advisor