Academic Success Advisor

Job Profile:

Academic Advisor 1

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$55,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Campus: Downtown 

ASU's Watts College of Public Service and Community Solutions is seeking an Academic Success Advisor to join our advising and recruitment team at the Downtown Phoenix Campus. This position is intended for professionals invested in student-centric academic advising driven to support the college's mission to foster innovative solutions, community impact, and student success.
This individual will assist current and incoming students on their academic journeys, aiming to align their educational goals with career aspirations through a combination of in-person and virtual academic support services and strategic outreach.

Across recruitment and advising staff, our mission is to help students identify and achieve their academic goals. The Watts Way emphasizes shared responsibility for student success and our commitment to innovating new ways of understanding and supporting our students. It's all about working together to help our students succeed.

Position Salary Range:

• Depends on experience

Essential Duties:

• Provides academic advising by using collegial interpersonal skills and an ability to communicate effectively in person, via Zoom, in writing, and by phone. This role will be in-person on the Downtown Phoenix Campus. 
• Ensures ongoing student satisfaction with their program and degree progress, providing follow-up to confirm satisfaction with services. 
• Proactively monitors student academic performance; addresses student concerns and questions. 
• Manages escalations and reports results to stakeholders.
• Collaborates with students to identify academic options including degrees, tutoring, counseling, career services, success coaching, study abroad programs, research, and internships. 
• Recruitment & Retention: Participate in initiatives to attract and retain students, representing the college at events and/or design and deliver dynamic presentations that encourage student interest in degrees, admission and enrollment. May include local travel. 
• New Student Initiatives: Contribute to teaching ASU 101 (if applicable), support academic advising at new student orientations and admitted student events when needed, including managing transfer credit evaluation 
• Leadership opportunities: Recognize issues that affect the advising experience and provides suggestions in response. Assist with the coordination of academic success programs or advising policy development and implementation. 
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
• Eagerly builds knowledge of key university, or college/department/school resources.
• Possesses a clear understanding of the following:
• The college and department mission and values and how these lead our student-centric advising.
• ASU's transfer credit resources
• ASU's internal systems that play a role in recruitment and advising, including degree progress tools, Salesforce and Peoplesoft
• Recognizes issues that affect the admission and advising experience and provides suggestions in response.
• Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
• Uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools) to monitor student academic progress.

Desired Qualifications:

• Bachelor's degree and one (1) year of experience appropriate to the area of assignment/field
• Experience in college-level academic advising, including both online and campus-based students at Arizona State University 
• Experience in working effectively in an environment subject to quickly changing priorities, especially during busier seasons.
• Experience in communicating clearly, kindly, and concisely in writing while thinking ahead to anticipate future questions 
• Experience working at ASU with Salesforce, Peoplesoft, and other student support tools.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement:

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19150.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.