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Tidewater Community College
Academic Success Coach
Higher Ed
Retention
Grant-funded
Edtech.com's Summary
Tidewater Community College is hiring an Academic Success Coach. Two grant-funded, part-time coaches will join the Portsmouth campus to support student persistence, retention, and success through personalized academic success planning, skill development, and campus engagement. The role focuses on low-income and underserved students, both traditional and adult learners.
Highlights
- Conduct one-on-one coaching sessions to develop individualized Academic Success Plans, and run 5-week and 10-week progress check-ins to monitor academic performance and accountability.
- Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
- Run Satisfactory Academic Progress (SAP) awareness sessions and help students with SAP appeals, offering writing guidance and submission support.
- Collaborate with tutoring, advising, and faculty on wraparound support for at-risk students, referring them to tutoring, counseling, and financial aid and following up to confirm next steps.
- Track student progress in Navigate or a CRM, escalate flags when necessary, and ensure timely interventions.
- Facilitate Affirmation & Motivation Circles, virtual or in person, and take part in retention team meetings, success campaigns, and onboarding initiatives such as Navigate training and FAFSA workshops.
- Requires experience with at-risk, probationary, or underserved college students, a strong grasp of academic advising and retention practices, proficiency with coaching tools and CRM platforms such as EAB Navigate, and workshop facilitation experience.
- Part-time schedule of 25 hours per week, 9am to 3:30pm Monday, Tuesday, and Thursday and 9am to 4:30pm Wednesday, with occasional evenings and weekends, at $26.00 per hour.
Academic Success Coach Full Description
About the College
Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) serves South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.
Position Summary
The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.
This Academic Success Coach recruitment is a grant funded position. This recruitment is to fill 2 positions on the Portsmouth Campus.
Functional Responsibilities
- Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
- Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
- Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
- Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
- Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
- Track student progress in Navigate or CRM, escalate flags when necessary, and ensure timely interventions.
- Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
- Facilitate regular Affirmation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
- Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
- Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).
Required Qualifications
- Experience working with at-risk, probationary, or underserved college students.
- Strong understanding of academic advising, student development theory, and retention best practices.
- Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
- Excellent communication, organizational, and interpersonal skills.
- Ability to work collaboratively across departments and with diverse student populations.
- Workshop facilitation and small group mentoring experience.
Additional Considerations
- Familiarity with SAP policies and appeal processes.
- Data-driven mindset with the ability to track and report on student outcomes.
Role title: Education Support Spec III. Part time, 25 hours per week. Work location: Portsmouth. Hiring range: $26.00 per hour, part time.
Work schedule: 9am-3:30pm Monday, Tuesday, & Thursday; 9am-4:30pm Wednesday; 25 hours per week to be scheduled. Occasional evenings and weekends will also be required.
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