Ascend Learning
Account Manager
🇺🇸 Remote - Burlington, MA
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ May 21st, 2025
Edtech.com's Summary
Ascend Learning is hiring an Account Manager. This role involves developing sales strategies, closing business to meet sales targets, and managing client needs including expansion, upselling, and problem-solving within an assigned territory. The Account Manager will also help maintain and grow client relationships, support client requirements, and ensure successful account management.
Highlights
- Develop sales strategies, close business, and achieve sales quotas.
- Manage client relationships, identify upsell, and cross-sell opportunities.
- Present solutions, negotiate deals, and provide exceptional customer collaboration.
- Bachelor’s degree and 3+ years of sales account management experience required.
- Strong negotiation, written communication, and analytical skills needed.
- Utilize software for sales documentation and client management.
- Competitive compensation package with benefits like paid time off and retirement plan.
- Access to wellness resources and community outreach programs.
Account Manager Full Description
Account Manager
Job Category: Sales
Requisition Number: ACCOU005913
Full-Time
Burlington, MA 01803, USA
Job Details
Description
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.
WHAT YOU'LL DO
As an Account Manager for our PSG team, you’ll develop sales strategies and close business to achieve sales quotas and goals. You’ll be responsible for managing and supporting client needs, including account expansion, upselling, solving problems, identifying risk, and maintaining a large client base within an assigned territory.
WHERE YOU’LL WORK
This position will work remote in the United States.
HOW YOU’LL SPEND YOUR TIME
- Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
- Build strategic road maps to drive positive outcomes and solutions to meet client needs
- Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
- Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
- Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
- Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights.
- Provide exceptional customer collaboration and guidance, collect implementation details
- Develop and report on sales activity, forecasts, and market dynamics to management
- Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
- Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
WHAT YOU'LL NEED
- Bachelor’s degree
- 3+ years of sales account management experience within industry
- Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
- Adept written communication for sales documentation
- Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
- Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
- Up to 10% of travel expected
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
#LI-KH1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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