Edtech.com's Summary

Docebo is hiring a Renewal Manager. The role involves providing support for contract administration, counseling on contractual and business issues, and ensuring compliance with contractual requirements during the renewal process. The Renewal Manager collaborates with the Account Management team for managing contract negotiations, customer communication, pricing, and business requests.

Highlights

Manage end-to-end renewal communications and negotiations.
Conduct forensic reviews of client contracts.
Facilitate preparation and execution of renewal agreements.
Use Salesforce for workflow management.
Previous experience in renewals, customer experience, or account management required.
Superior analytical skills and problem-solving abilities necessary.
Familiarity with CRMs; Salesforce experience is a plus.
Experience within a SaaS environment required.

Renewal Manager Full Description

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

As a Renewal Manager you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal process. You will work closely with the Account Management team in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modeling and contract execution activities. You will also be responsible for the day to day customer communication, pricing and business requests from and to customers. This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.

Responsibilities:

Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests.
Manage renewal communications as directed in the Docebo Renewal Workflow Process
Facilitate the preparation, and execution of renewal contractual agreements
Own the process for pushing specific segment renewals through the workflows within Salesforce.
Liaise between Account Management, Customer Solutions, Finance, Legal and Leadership to holistically handle all elements of the renewal contractual documentation.
Participate and provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team
Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
Maintains records of all open renewal opportunities and reinforces processes to improve overall contract administration efficiencies
Assist with renewal forecasting and tracking along with the Account Management team

Requirements

Previous experience within renewals, customer experience or account management
Experience with public sector renewals is a big plus
Superior analytical and problem-solving skills.
Comfortable with ambiguity associated with a fast-moving business and international environment.
Impeccable time management and organizational skills.
Strong written and verbal communication skills.
The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities.
Familiarity with CRMs, Salesforce is a plus
Experience within a SaaS environment

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Original Job Description

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

Responsibilities:

Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests.
Manage renewal communications as directed in the Docebo Renewal Workflow Process
Facilitate the preparation, and execution of renewal contractual agreements
Own the process for pushing specific segment renewals through the workflows within Salesforce.
Liaise between Account Management, Customer Solutions, Finance, Legal and Leadership to holistically handle all elements of the renewal contractual documentation.
Participate and provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team
Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
Maintains records of all open renewal opportunities and reinforces processes to improve overall contract administration efficiencies
Assist with renewal forecasting and tracking along with the Account Management team

Requirements

Previous experience within renewals, customer experience or account management
Experience with public sector renewals is a big plus
Superior analytical and problem-solving skills.
Comfortable with ambiguity associated with a fast-moving business and international environment.
Impeccable time management and organizational skills.
Strong written and verbal communication skills.
The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities.
Familiarity with CRMs, Salesforce is a plus
Experience within a SaaS environment

Hybrid Office Model 🏢

About Docebo 💙

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

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Edtech.com's Summary

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