Edtech.com's Summary

Vector Solutions is hiring an Account Manager- Skills Intelligence. The role owns the post-sales experience for Skills Intelligence, a new AI-native product for industrial manufacturing companies, guiding each customer from implementation through adoption and renewal. The Account Manager works closely with Sales, Product, and leadership and helps build the customer playbook for a brand-new product line.

Highlights

Lead each implementation from sales handoff to go-live, covering kickoff, configuration, data setup, and training, and confirm the AI-generated setup matches the customer's goals.
Build implementation plans with timelines, owners, and next steps, and run regular status meetings to keep projects on track.
Serve as the main contact after go-live for support questions and escalations, tracking usage and stepping in with targeted training when engagement drops.
Lead business reviews that tie Skills Intelligence usage to each customer's goals, and monitor account health to flag renewal risks early.
Own renewals for every account in the book, from forecasting and risk mitigation through negotiation and signature, with weekly high-touch check-ins.
Spot expansion opportunities with Sales and keep Salesforce current with account health, renewal forecasts, and expansion pipeline.
Help define the implementation methodology, onboarding resources, and training materials, and share customer feedback to shape the product roadmap.
Requires 3-5 years in software implementation, technical account management, onboarding, or customer success, ideally in B2B SaaS, plus experience owning renewals for a book of business.
Strong technical aptitude, project management, and presentation skills, with proficiency in Salesforce and Microsoft Office; industrial manufacturing familiarity and a bachelor's degree are preferred.
Pay range of $65,000 to $80,000 for a full-time hybrid role, with a matching 401(k), generous time off, and tuition reimbursement.

Account Manager- Skills Intelligence Full Description

Account Manager- Skills Intelligence

Vector Solutions. Tampa, FL (also listed for Cincinnati, OH and New York, NY). Hybrid, full time. Department: Customer Experience. Compensation: $65K - $80K.

About Vector Solutions

Vector Solutions is a leading software company delivering an AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. It brings training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results.

About the Role

Skills Intelligence is a new AI-native software product Vector brought to market in Q4-2026 for industrial manufacturing companies, and this role owns the post-sales experience for it. The Account Manager owns the full customer journey, from implementation through adoption and renewal, getting new and existing Vector customers live and seeing value fast, then building the relationships and results that keep them renewing and growing. This is an opportunity to help launch and shape a brand-new product line inside an established company, crafting the customer playbook from the ground up in partnership with Sales, Product, and leadership.

Lead Skills Implementations

Own each implementation from sales handoff through go-live, including kickoff, configuration, data setup, and training. The system was built with an AI-ingestion tool that does most of the heavy technical lifting; the Account Manager makes sure the output meets the customer's vision.
Learn each customer's business processes and goals, then build an implementation plan with clear timelines, owners, and next steps.
Run regular status meetings, give strategic advice when needs fall outside the product or the contract, and keep projects on track.
Partner with Sales during handoff to capture customer goals, success criteria, and any commitments made during the sales process.
Coordinate with Product, Support, and technical teams to resolve configuration issues and clear roadblocks quickly.

Drive Adoption and Value

Act as the primary point of contact after go-live, handling support questions and escalations.
Track usage and adoption, and step in with targeted training or enablement when engagement drops.
Lead regular business reviews that tie Skills usage back to each customer's goals and measurable outcomes.
Monitor account health, flag risks early, and step in with a plan before small issues become renewal risks.

Own Renewals and Growth

Own the renewal for every account in your book, from forecasting and risk mitigation through negotiation and signature.
Get ahead of retention with weekly, high-touch check-ins. With renewals still a year out, this is a chance to build real relationships and set customers up to renew with confidence.
Spot expansion opportunities and partner with Sales to grow accounts.
Keep Salesforce current with account health, renewal forecasts, and expansion pipeline.

Build the Skills Playbook

Define the implementation methodology, onboarding resources, and training materials for Skills Intelligence.
Serve as an early voice of the customer, sharing product feedback and market signal to help shape the roadmap.
Document best practices and repeatable processes so the Skills team can scale.
Other duties as assigned.

Requirements

3-5 years in software implementation, technical account management, onboarding, or customer success, ideally in B2B SaaS.
Familiarity with the industrial manufacturing space is preferred.
Proven track record of leading implementations with multiple stakeholders from kickoff to go-live.
Experience owning renewals and retention for a book of business.
Strong technical aptitude: comfortable with software configuration, data setup, and troubleshooting, and quick to learn new platforms.
Strong project management skills and the ability to manage multiple customers at once.
Excellent communication and presentation skills, including the ability to explain technical concepts to senior leaders.
Comfortable with ambiguity and excited to build processes for a new product.
Proficient in Salesforce and Microsoft Office, with genuine interest in AI tools.
Bachelor's degree preferred.

What You Can Expect

Friendly, open, and casual work environment
Comprehensive benefits package effective the first of the month after hire
Matching 401(k) retirement plan
Healthy work-life balance with flexible work arrangements and generous time off
Generous referral incentive program
Tuition Reimbursement Program
Pet Insurance
OnePass Gym/Wellness Discount Program
Calm Health employee membership
Company social events, Employee Resource Groups, and philanthropic opportunities

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran. The base salary range provided is a good-faith estimate at the time of posting; actual pay may vary based on skills, qualifications, experience, and work location.

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Account Manager- Skills Intelligence

Edtech.com's Summary

Account Manager- Skills Intelligence Full Description

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