Edtech.com's Summary

Purdue University is hiring an Administrative Clerk. The role involves providing operational and administrative support focused on customer service, managing student accounts, processing billing inquiries, assisting customer service and master data management teams, and ensuring accurate financial transactions and timely issue resolution.

Highlights

Provide front-line customer service and support daily student account management and receivables processing.
Assist Customer Service and Master Data Management units to maintain service continuity and data accuracy.
Perform computerized data entry, report generation, and account reconciliation tasks.
Understand and explain federal laws, university policies, and financial information to students and families.
Utilize Microsoft Word, Excel, Outlook, and other office software.
Require a high school diploma or GED and 3+ years of relevant experience in customer service, office administration, or account clerk roles.
Experience with SAP and SuccessFactors and university business office knowledge is beneficial.
Position is non-exempt or exempt under FLSA, with retirement and benefit package options including medical, dental, and vision insurance.
Employment contingent on background check; no employment authorization sponsorship.
Engage with students, families, campus departments, and external partners to deliver excellent service.

Administrative Clerk Full Description

This role provides essential operational and administrative support across University Billing & Receivables (UBR) and Bursar Operations, with a primary emphasis on front-line customer service. The position serves as a dynamic resource, assisting with day-to-day student account management, billing inquiries, and receivables processing.

Responsibilities include supporting units such as Customer Service and Master Data Management to ensure continuity of service, accurate financial transactions, and timely resolution of student and departmental concerns. Under moderate supervision, the role contributes to a consistent standard of excellence in service delivery to students, families, campus departments, and external partners by utilizing university systems and tools to ensure the integrity, accuracy, and efficiency of services.

Hybrid work may be considered for this position based on the candidate’s location and interest.

What We’re Looking For:

Education and Experience
Qualified candidates will need:

High school diploma/GED
3+ years of experience in customer service, office administration, account clerk or related experience

Skills needed:

Ability to provide great customer service and share front desk duties to greet customers and provide service in a timely and consistent manner
Ability to take initiative to identify and resolve problems, work independently and in a team environment
Well-developed organizational and mathematical skills
Ability to handle multiple tasks and proficiently perform computerized data entry and report generation
Ability to understand federal laws/regulations and University policies and explain to students/parents
Good oral/written communication skills
Good personal computer skills and knowledge of Outlook/software, office equipment
Ability to analyze problems and do the research necessary to resolve
Good accounting and account reconciliation skills
Ability to calculate and give accurate financial information on student records
Ability to work under pressure, pay close attention to detail, and multi-task
Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology
Demonstrated customer service focus
Phone etiquette, Active Listening, and Organizational skills, problem solving
Computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Ability to understand and relay policies and procedures
Basic math skills

What is helpful:

University business office experience, SAP and SuccessFactors

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-exempt (Eligible For Overtime) OR Exempt (Not Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution OR Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 2
Pay Band: S035
Job Code: 20002463

Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer:

Purdue University is an EA/EO employer.

Original Job Description

Hybrid work may be considered for this position based on the candidate’s location and interest.

What We’re Looking For:

Education and Experience
Qualified candidates will need:

High school diploma/GED
3+ years of experience in customer service, office administration, account clerk or related experience

Skills needed:

Ability to provide great customer service and share front desk duties to greet customers and provide service in a timely and consistent manner
Ability to take initiative to identify and resolve problems, work independently and in a team environment
Well-developed organizational and mathematical skills
Ability to handle multiple tasks and proficiently perform computerized data entry and report generation
Ability to understand federal laws/regulations and University policies and explain to students/parents
Good oral/written communication skills
Good personal computer skills and knowledge of Outlook/software, office equipment
Ability to analyze problems and do the research necessary to resolve
Good accounting and account reconciliation skills
Ability to calculate and give accurate financial information on student records
Ability to work under pressure, pay close attention to detail, and multi-task
Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology
Demonstrated customer service focus
Phone etiquette, Active Listening, and Organizational skills, problem solving
Computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Ability to understand and relay policies and procedures
Basic math skills

What is helpful:

University business office experience, SAP and SuccessFactors

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-exempt (Eligible For Overtime) OR Exempt (Not Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution OR Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 2
Pay Band: S035
Job Code: 20002463

Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer:

Purdue University is an EA/EO employer.

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Administrative Clerk

Edtech.com's Summary

Administrative Clerk Full Description

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