Administrative Support Specialist - General Tutoring

Edtech.com's Summary

Appalachian State University is hiring an Administrative Support Specialist - General Tutoring. This role supports the Student Learning Center by managing tutoring operations, including scheduling and onboarding of student employees, handling attendance and reporting, responding to tutoring requests, and fostering a professional learning environment while maintaining FERPA compliance.

Highlights

Support operations for in-person and online tutoring services.

Coordinate scheduling, onboarding, and attendance for tutors and front desk staff.

Manage time-tracking and reporting to ensure accurate records and communication.

Provide customer service and maintain confidentiality in compliance with FERPA.

Assist with communication, feedback collection, promotional, and outreach efforts.

Participate in staff meetings and professional development opportunities.

Required minimum: high school graduation and one year of related office or operational management experience.

Preferred qualifications: experience with tutoring services, operational management, and supervision of student employees.

Work averages 20 hours per week from August to May, with evening hours required Monday through Thursday.

Hourly pay ranges from $19.00 to $23.00 based on competencies and budget considerations.

Administrative Support Specialist - General Tutoring Full Description

Employment Opportunities

Toggle navigation

Administrative Support Specialist - General Tutoring Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Cover Letter
Resume
List of three professional references with contact information included

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Request to Recruit

Working Title	Administrative Support Specialist - General Tutoring
Location	Boone, NC
Position Number	N07466
Department	Student Learning Center - 202120

Position Summary Information

Minimum Qualifications	Graduation from high school and one year of related office and operational management experience; or an equivalent combination of education and experience.
License/Certification Required
Essential Job Functions	Individuals in this position will provide operational and communications support for the Student Learning Center’s general tutoring services during select hours within the academic year. This position reports directly to the Tutoring Coordinator of University Tutorial Services. Tutoring Operations and Procedures Support the smooth operation of tutoring services for both in-person and online students. Assist with scheduling, onboarding, and coordination of student employees, including tutors and front desk staff. Manage attendance, time-tracking, and related reporting, ensuring accurate records and timely communication. Respond to tutoring requests and help assess service demand through usage data. Assist with general operations as needed, utilizing relevant service platforms and tools. Student and Customer Service Foster a welcoming, supportive, and professional learning environment. Provide responsive support and customer service to students, tutors, and staff while maintaining confidentiality and FERPA compliance. Assist with communication workflows, including correspondence, feedback collection, and team documentation. Support promotional and outreach efforts to increase awareness of tutoring services, including class visits, materials, and digital campaigns. Other Provide general operational support to the Student Learning Center. Actively participate in unit-specific staff meetings and professional development opportunities. Perform other related duties as assigned. University Tutorial Services, as part of the Student Learning Center, aims to provide support for a varying population of students at Appalachian State University. Through the resources of Tutoring Services, the Student Learning Center matches the foundation of knowledge each student possesses, strengthens their ability and levels of confidence, and assists students in navigating learning in higher education. Through appointment-based and drop-in sessions, University Tutorial Services provides an array of tutoring opportunities for students to utilize and empower themselves. The University Tutorial Services Administrative Support Specialist is a non-student temporary position for the 2026 year. This role is responsible for contributing to the daily operations, customer service, supervision support, and administrative workflows of University Tutorial Services. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.
Preferred Qualifications	Not enrolled at Appalachian State University (required). Prefer work experience related to tutoring services, operational management, customer service, or related fields. Strong interpersonal and communication skills; able to relate to diverse learners and personality types. Highly organized, detail-oriented, and committed to supporting student success. Ability to work independently and collaboratively within a team. Experience supervising, delegating tasks, or supporting student employees is preferred.
Work Schedule/Hours	Work schedule and hours are variable from 10-30 hrs per week based on workload. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required. Months will be between August and May.
Number of Hours Per Week	10-30
Number of Months Per Year	9
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Hiring Range	$19.00-$23.00

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	12/11/2025
Closing Date	02/02/2026
Open Until Filled	No
Applicant Pool Preference	External (Post on the Web)
Special Instructions to Applicants	For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board: Cover Letter Resume List of three professional references with contact information included
Quick Link	https://appstate.peopleadmin.com/postings/52744
Posting Number	201500913P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter / Letter of Interest

Optional Documents

List of References with Contact Information

Contact Us:
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489

HRS Home
Student Employment
Temporary Employment

UNC Wide Employment
NC State Agencies Employment

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description