Edtech.com's Summary

Cal Poly Pomona (California State University) is hiring an Admissions Operations Support Analyst for its Office of Admissions within the Division of Enrollment Management. The analyst provides operational and technical support for undergraduate and graduate admissions processing, maintains applicant record accuracy in PeopleSoft, handles specialized admissions populations (Dual Enrollment, Young Scholars), and staffs the department service desk and front counter on rotation.

Highlights

Coordinate applicant review workflows, resolve processing issues, and maintain applicant/admissions record accuracy in PeopleSoft
Process specialized cases: Dual Enrollment, Young Scholars, Associate Degree for Transfer (ADT) cleanup, and transfer pathways
Test admission systems including Cal State Apply, Bronco Applicant Portal (Slate), and PeopleSoft processes
Provide front-facing and phone support answering admissions status, eligibility, and appeal-process inquiries
Requires a Bachelor's degree and/or equivalent administrative work experience, plus one year of equivalent training/administrative experience
Classification salary range $4,799-$6,992 per month (CSUEU bargaining unit 9)
Full-Time; work schedule Monday-Friday, 8am-5pm

Admissions Operations Support Analyst Full Description

Job Classification:

Admin Analyst/Specialist NE

Work Schedule:

Monday - Friday, 8am - 5pm

The Department

The Office of Admissions, within the Division of Enrollment Management at Cal Poly Pomona, is responsible for admission activities for international, out-of-state, undergraduate, and graduate students, as well as transfer credit for new entering transfer students. The Office sets and meets University enrollment goals through strategic trend review, planning with Deans and senior management, and providing accurate, timely admissions services. It reports to the Vice President for Enrollment Management.

Duties and Responsibilities

Admissions Operations & Technical Support:

Requires thorough understanding of freshman, transfer, and graduate admission requirements, including GPA/unit calculations, A-G subject areas, Golden Four coursework, test scores, and transcript requirements
Provides operational assistance for undergraduate and graduate admissions: coordinating applicant review workflows, monitoring application progress, identifying incomplete items, and resolving processing issues
Coordinates preparation of applications for admission decisions, including reviewing eligibility, researching discrepancies, and facilitating manual review for complex or non-routine cases
Maintains accuracy and integrity of applicant and admissions records using PeopleSoft, queries, and reports; performs data cleanup and reconciliation
Processes admissions for specialized populations including Dual Enrollment and Young Scholars programs
Performs specialized processing and reconciliation including Associate Degree for Transfer (ADT) cleanup, ERS processing, and transfer pathways
Coordinates student conduct-related admissions processing and maintains related profiles
Handles admissions document processing: transcript and academic document data, researching missing/inconsistent information
Collaborates with Admissions staff, academic departments, and IT on system testing, enhancements, and process solutions
Assists in evaluating admissions workflows and business processes, recommending operational improvements

Office of Admissions Support:

Participates in Office of Admissions, Enrollment Management, and divisional staff meetings; attends major promotional events (e.g., Fall Preview Day, Spring Open House)
Conducts testing of admission systems including Cal State Apply, Bronco Applicant Portal (Slate), and PeopleSoft processes
Advises prospective and admitted students regarding CSU residency policies
Provides generalist support at the department service desk, on telephones, and via virtual platforms
Responds to inquiries regarding application process, admission status, CSU eligibility, required documents, and admission appeals
Supports front-facing Admissions counter on a rotation basis; assists with student portal checklists, service indicators, and enrollment appointments
Maintains broad understanding of admission, matriculation, mandatory orientation, and enrollment policies

Qualifications

Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to development or improvement of administrative policies, procedures, practices, or programs
Equivalent training and administrative work experience of one year in the same area
Working knowledge of general practices, program, and/or administrative specialty, and of budget policies and procedures
Ability to learn, interpret, and apply a wide variety of policies and procedures
Knowledge of basic methods for research and statistical analysis; ability to analyze data and make projections using business mathematics and basic statistical techniques
Ability to organize and plan work and projects, handle multiple priorities, and make independent decisions
Ability to compile, write, and present reports related to the program or administrative specialty
Demonstrated ability to establish and maintain effective working relationships and serve as a liaison for the organizational unit

Preferred Qualifications

Bachelor's degree preferred
Familiarity with California community college courses
Strong oral communication and interpersonal skills; strong customer service
Ability to work independently and handle multiple work priorities and projects
Ability to use judgment and discretion to act when precedents do not exist
Knowledge of CPP policies and procedures
Skilled in desktop computing, specifically Microsoft Outlook Suite

Compensation and Additional Notices

CSUEU bargaining unit 9; classification salary range $4,799-$6,992 per month
CSU Out-of-State Employment Policy prohibits performing CSU-related work outside California
Conditional offer pending satisfactory completion of a background check (including criminal records check)
Education Code 89521: applicants must disclose any final decision determining they committed sexual harassment within the last 7 years, once minimum qualifications are confirmed
As a federal contractor, Cal Poly Pomona complies with Pay Transparency Nondiscrimination and VEVRAA veteran priority referral requirements
Reasonable accommodations available for applicants and employees with disabilities

Original Job Description

Job Classification:

Admin Analyst/Specialist NE

Work Schedule:

Monday - Friday, 8am - 5pm

The Department

Duties and Responsibilities

Admissions Operations & Technical Support:

Requires thorough understanding of freshman, transfer, and graduate admission requirements, including GPA/unit calculations, A-G subject areas, Golden Four coursework, test scores, and transcript requirements
Provides operational assistance for undergraduate and graduate admissions: coordinating applicant review workflows, monitoring application progress, identifying incomplete items, and resolving processing issues
Coordinates preparation of applications for admission decisions, including reviewing eligibility, researching discrepancies, and facilitating manual review for complex or non-routine cases
Maintains accuracy and integrity of applicant and admissions records using PeopleSoft, queries, and reports; performs data cleanup and reconciliation
Processes admissions for specialized populations including Dual Enrollment and Young Scholars programs
Performs specialized processing and reconciliation including Associate Degree for Transfer (ADT) cleanup, ERS processing, and transfer pathways
Coordinates student conduct-related admissions processing and maintains related profiles
Handles admissions document processing: transcript and academic document data, researching missing/inconsistent information
Collaborates with Admissions staff, academic departments, and IT on system testing, enhancements, and process solutions
Assists in evaluating admissions workflows and business processes, recommending operational improvements

Office of Admissions Support:

Participates in Office of Admissions, Enrollment Management, and divisional staff meetings; attends major promotional events (e.g., Fall Preview Day, Spring Open House)
Conducts testing of admission systems including Cal State Apply, Bronco Applicant Portal (Slate), and PeopleSoft processes
Advises prospective and admitted students regarding CSU residency policies
Provides generalist support at the department service desk, on telephones, and via virtual platforms
Responds to inquiries regarding application process, admission status, CSU eligibility, required documents, and admission appeals
Supports front-facing Admissions counter on a rotation basis; assists with student portal checklists, service indicators, and enrollment appointments
Maintains broad understanding of admission, matriculation, mandatory orientation, and enrollment policies

Qualifications

Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to development or improvement of administrative policies, procedures, practices, or programs
Equivalent training and administrative work experience of one year in the same area
Working knowledge of general practices, program, and/or administrative specialty, and of budget policies and procedures
Ability to learn, interpret, and apply a wide variety of policies and procedures
Knowledge of basic methods for research and statistical analysis; ability to analyze data and make projections using business mathematics and basic statistical techniques
Ability to organize and plan work and projects, handle multiple priorities, and make independent decisions
Ability to compile, write, and present reports related to the program or administrative specialty
Demonstrated ability to establish and maintain effective working relationships and serve as a liaison for the organizational unit

Preferred Qualifications

Bachelor's degree preferred
Familiarity with California community college courses
Strong oral communication and interpersonal skills; strong customer service
Ability to work independently and handle multiple work priorities and projects
Ability to use judgment and discretion to act when precedents do not exist
Knowledge of CPP policies and procedures
Skilled in desktop computing, specifically Microsoft Outlook Suite

Compensation and Additional Notices

CSUEU bargaining unit 9; classification salary range $4,799-$6,992 per month
CSU Out-of-State Employment Policy prohibits performing CSU-related work outside California
Conditional offer pending satisfactory completion of a background check (including criminal records check)
Education Code 89521: applicants must disclose any final decision determining they committed sexual harassment within the last 7 years, once minimum qualifications are confirmed
As a federal contractor, Cal Poly Pomona complies with Pay Transparency Nondiscrimination and VEVRAA veteran priority referral requirements
Reasonable accommodations available for applicants and employees with disabilities

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Admissions Operations Support Analyst

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