Edtech.com's Summary

Ellucian is hiring an AI Knowledge Systems Lead (RAG) to develop and lead enterprise-wide knowledge management strategies that digitize and unlock institutional knowledge. The role involves designing scalable AI-powered systems for capturing, organizing, and automating access to critical knowledge to improve training, decision-making, and operational performance.

Highlights

Lead creation and execution of knowledge management strategy across the enterprise.
Identify key areas of knowledge at risk during organizational changes.
Design and implement AI-driven systems using NLP, semantic search, and generative AI.
Promote collaboration and knowledge sharing through inner source principles.
Align knowledge systems with company goals of transparency and continuous improvement.
Establish governance for knowledge contribution and curation.
Measure and report the impact of knowledge systems on performance and training.
Requires experience in knowledge management, content strategy, and organizational learning.
Hands-on expertise applying AI technologies to extract and structure knowledge.
Experience with knowledge platforms, CMS, and enterprise search tools; strong collaboration and communication skills.

AI Knowledge Systems Lead (RAG) Full Description

AI Knowledge Systems Lead | Retrieval-Augmented Generation (RAG) | Hybrid, Reston, VA

2003 Edmund Halley Drive, Reston, Virginia, US, 20191; Washington, Washington, DC
Services
6193
Up to 25%

About Ellucian
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity
Ellucian is seeking an AI Knowledge Systems Lead (RAG) to launch and lead a new function dedicated to digitizing, scaling, and unlocking the value of our organizational knowledge. In this role, you’ll capture critical institutional expertise and transform it into accessible, AI-powered resources for training, decision-making, and real-time support. You’ll partner across teams to design knowledge systems that drive operational excellence and prepare our workforce for the future.

Where you’ll make an impact

Lead the creation and execution of an enterprise-wide knowledge management strategy.
Identify high-value knowledge areas at risk of loss during transformational change.
Design & implement scalable systems to capture, digitize, and organize institutional knowledge.
Apply AI tools (NLP, semantic search, generative AI) to automate knowledge extraction, tagging, and retrieval.
Promote inner source principles to foster shared ownership, reuse, and collaboration across teams.
Align knowledge systems with Ellucian’s transparency, collaboration, and continuous improvement initiatives.
Establish governance for knowledge contribution, curation, and access.
Measure & report usage, gaps, and impact on performance and training.

What you will bring

Proven experience in knowledge management, content strategy, or organizational learning.
Hands-on expertise applying AI technologies to structure and surface knowledge.
Skill in translating tacit knowledge into structured, reusable formats.
Strong collaboration skills to engage subject matter experts and cross-functional teams.
Excellent communication skills with the ability to simplify complex concepts.
Strategic, analytical, and detail-oriented problem-solver.
Experience with knowledge platforms, CMSs, and enterprise search tools.
Bonus Experience to have: Familiarity with inner source practices and tools, with a track record of enabling cross-functional contribution and reuse.

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities

#LI-JG1
#LI-Hybrid

Apply

At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.

Original Job Description

AI Knowledge Systems Lead | Retrieval-Augmented Generation (RAG) | Hybrid, Reston, VA

2003 Edmund Halley Drive, Reston, Virginia, US, 20191; Washington, Washington, DC
Services
6193
Up to 25%

Lead the creation and execution of an enterprise-wide knowledge management strategy.
Identify high-value knowledge areas at risk of loss during transformational change.
Design & implement scalable systems to capture, digitize, and organize institutional knowledge.
Apply AI tools (NLP, semantic search, generative AI) to automate knowledge extraction, tagging, and retrieval.
Promote inner source principles to foster shared ownership, reuse, and collaboration across teams.
Align knowledge systems with Ellucian’s transparency, collaboration, and continuous improvement initiatives.
Establish governance for knowledge contribution, curation, and access.
Measure & report usage, gaps, and impact on performance and training.

What you will bring

Proven experience in knowledge management, content strategy, or organizational learning.
Hands-on expertise applying AI technologies to structure and surface knowledge.
Skill in translating tacit knowledge into structured, reusable formats.
Strong collaboration skills to engage subject matter experts and cross-functional teams.
Excellent communication skills with the ability to simplify complex concepts.
Strategic, analytical, and detail-oriented problem-solver.
Experience with knowledge platforms, CMSs, and enterprise search tools.
Bonus Experience to have: Familiarity with inner source practices and tools, with a track record of enabling cross-functional contribution and reuse.

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities

#LI-JG1
#LI-Hybrid

Apply

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AI Knowledge Systems Lead (RAG)

Edtech.com's Summary

AI Knowledge Systems Lead (RAG) Full Description

AI Knowledge Systems Lead | Retrieval-Augmented Generation (RAG) | Hybrid, Reston, VA

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