Blackbaud
Analytics Project Manager
🇮🇳 Hyderabad, Telangana
🕑 Full-Time
💰 TBD
💻 Project Management
🗓️ December 16th, 2025
Edtech.com's Summary
- Manage staffing, scheduling, and project execution of Blackbaud services projects.
- Set up new projects in Salesforce and monitor communications via corporate inbox.
- Oversee client subscription start, renewals, and track expiration dates.
- Assign projects to data analysts upon data receipt; plan and execute mass email campaigns.
- Identify and manage project and client service requests while ensuring client feedback is addressed.
- Work directly with clients and Blackbaud support teams to resolve issues.
- Demonstrated ability to concurrently manage a large portfolio of clients and projects.
- Outstanding written and verbal communication skills in English required.
- Excellent organizational and time-management skills required.
- Minimum 1-3 years of experience in a professional services environment; Salesforce experience is a plus.
- BA/BS degree preferred.
Analytics Project Manager Full Description
Blackbaud's Services PMO is a centralized Project Management Office that works hand in hand with the Customer Success Services teams and our customers. Project Manager, Associates, or Project Coordinators, are responsible for staffing, scheduling and project management of Blackbaud services projects. Project Managers serve as the internal representatives for the customer as they implement projects. Individuals in this role must have excellent customer service skills and are responsible for ensuring clients have a superior customer experience. Project Managers work with cross-functional teams to manage project delivery. This team is evaluated on project implementation process, client care and customer satisfaction.
Responsibilities:
Project setup of new projects in Salesforce
Monitor communications and data submission notifications through a corporate inbox
Managing client subscription start and renewals as well as start dates and expiration dates
Assigning projects to data analysts once data is received
Planning and executing mass email campaigns
Identifying and managing project or client service requests
Working directly with clients and/or Blackbaud support teams to ensure that client issues and feedback are managed appropriately.
Required Experience:
Demonstrated ability to manage a large portfolio of clients and projects concurrently
Outstanding written and verbal communication skills in English
Excellent organizational and time-management skills
Minimum 1-3 years' experience working in a professional services setting
SalesForce experience is a plus
BA/BS degree preferred
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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