The University of Florida is hiring an Associate Director of Academic Support Services. This role provides strategic leadership and operational oversight for the UF Online unit, managing academic program management and student success initiatives. The Associate Director collaborates with academic units and campus partners to advance UF Online’s mission and enhance the online education experience through strategic planning and process improvements. The position requires progressive leadership experience in online education and a background in operations or student services.
Highlights
Oversee UF Online student success initiatives and programs.
Lead strategic planning for academic program management.
Provide tactical oversight and team leadership.
Support data analysis and reporting for decision-making.
Represent UF Online in institutional collaborations and events.
Master's degree in an appropriate area and four years of relevant experience or a bachelor's degree and six years of relevant experience required.
Familiarity with data analytics tools, student information systems, and CRM platforms.
Experience in strategic communication and collaboration within higher education.