Western Governors University
Assessment Operations Specialist
🇺🇸
Salt Lake City, UT
🕑
Full-Time
💰
$17 - $25
per Hour
💻
Operations
🗓️
March 12th, 2026
Edtech.com's Summary
Western Governors University is hiring an Assessment Operations Specialist. The role involves helping students overcome technical issues related to assessment platforms by providing troubleshooting, clear navigation guidance, and professional responses to inquiries, ensuring a supportive student-centered experience.
Highlights
- Assist students with technical problems on assessment platforms, tools, and systems.
- Provide step-by-step guidance for accessing and using assessment systems.
- Respond to questions regarding assessment scheduling, policies, and procedures.
- Document support cases accurately in required systems and escalate complex problems when necessary.
- Analyze student feedback and recurring issues to help improve processes.
- Collaborate with team members to update workflows and stay current with system changes.
- Require proficiency with personal computers and Microsoft Office Suite.
- Ideal candidates have a bachelor's degree in a technical or related field and technical certifications.
- Full-time position eligible for bonuses, comprehensive medical and retirement benefits, paid holidays, and parental leave.
- Position is based at WGU's office in Salt Lake City, Utah.
Assessment Operations Specialist Full Description
If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Services 203Pay Range: $17.35 - $25.19
Grade: Services 203Pay Range: $17.35 - $25.19
Job DescriptionAssessment Operations Specialist
You will help students overcome technical challenges so they can successfully complete their assessments. In this role, you support students with troubleshooting, system navigation, and clear guidance, always maintaining a student‑centered approach. Your work ensures students feel confident and supported throughout their assessment experience.
INTERNAL APPLICANTS MUST APPLY BY: 3/17/26
Assessment Operations Specialist
What you'll do
- Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions
- Provide step‑by‑step guidance to students on accessing and using assessment systems and address common technical challenges
- Respond promptly and professionally to inquiries about assessments, including scheduling, policies, and procedures
- Document support cases thoroughly and accurately in required systems and tools
- Escalate complex technical issues to supervisors or technical support when needed
- Share student feedback, recurring issues, and trends to support process improvements
- Collaborate with team members to enhance workflows and stay current on system updates and best practices
What you'll bring
- Ability to learn and navigate different technological platforms
- Proficient use of personal computers and standard software including Microsoft Office Suite
- Strong analytical, communication, and customer service skills with a professional, student‑focused attitude
- Ability to work in a dynamic environment and incorporate feedback from coaching and supervision
- Ability to follow defined standards and procedures to meet daily objectives
- Ability to stay current with updates in rapidly changing systems and tools; willingness to learn and grow
Bonus points
- Bachelor's degree in a technical or related field
- Technical certifications
- Experience beyond the minimum qualifications noted above
What to expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
Interview steps
- Recruiter Screening
- Interview
- Written communication exercise to assess clarity, structure, and overall writing proficiency
Work location
This is a full‑time, in‑office position at WGU's office in Salt Lake City, Utah.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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