University of North Carolina - Charlotte
Assistant Director
🇺🇸 Charlotte, NC
🕑 Full-Time
💰 $39K - $55K
💻 Other
🗓️ December 4th, 2025
Edtech.com's Summary
- Plan, schedule, design, and deliver training for new and existing staff in a contact center environment.
- Provide front-line counseling and holistic problem resolution concerning registration, financial aid, and student accounts.
- Manage data and documentation using Salesforce CRM and other specialized applications.
- Ensure compliance with federal and state regulations such as FERPA, PCI, and HIPAA.
- Lead process analysis and continuous improvement initiatives across multiple student service units.
- Collaborate with departments including Financial Aid, Bursar, and Registrar’s Office to coordinate services.
- Require a Bachelor's degree or an equivalent combination of training and experience from accredited institutions.
- Preferred experience in a high-volume, multi-channeled contact center and strong customer service capabilities.
- Salary range is $39,058 to $55,435 with an anticipated hiring range of $39,058 to $48,823.
- Position classification as Student Services Specialist - Journey, working full-time under Academic Affairs Division.
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