Assistant Director, Admissions Operations

• Improve processes and implement more efficient and effective ways to manage applications. Review applications for admissibility and completeness.
• Maintain responsibility for the overall management of application documents.
• Utilize Slate CRM for application management through the creation of queries, reports, and workflows.
• Document and standardize processes and procedures for application management (proper procedure protocol).
• Manage decision notifications to all applicants using the Technolutions Slate CRM database.
• Collaborate with the Associate Director to improve operational processes and admissions reporting.
• Uphold GW values and goals by maintaining the integrity of the application process.
• Continuously improve application processing to enhance customer service.
• Manage the petition process for readmissions and concentration changes (over 200 per year).
• Manage international student visa processing, auditing, and conducting outreach for the I-20 process and supporting international students through the start of classes.
• Oversee hiring responsibilities for GA/GRA/GTA positions within the school, including building out and maintaining process guides and manuals.
  • Work with departments school-wide to hire and audit student workers each term.
  • Work closely with Financial Aid to track and monitor hires and manage insurance.

• Learn about all programs at GWSPH and effectively recruit prospective students using key program facts.
• Represent GW at on- and off-campus events for both graduate and dual-degree students.
• Lead recruiting strategy and efforts to increase dual-degree enrollment.
• Lead on-campus tours for prospective students.
• Understand and interpret recruitment funnel metrics to glean insights and make strategic recommendations.
• Use data to create, interpret, and uphold policies and procedures for best practices.
• Support all recruiting efforts during peak season as needed, including but not limited to Admitted Students Day, orientations, campus visits, outreach efforts, graduation, and other student events.

• Lead the hiring process for admissions student employees (posting, onboarding).
• In conjunction with the Associate Director, perform regular audits of all three information systems.

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Experience using Technolutions Slate in an admissions role is desired.
• Familiarity with CAS systems. Liaison WebAdmit, SOPHAS, and HAMPCAS is preferred.
• Familiarity with Ellucian SIS products (e.g., Banner) is a plus.
• Experience representing university programs at recruitment fairs or conferences is desired.
• Familiarity or experience within Public Health is a plus.
• A high-performing, motivated professional who brings a positive attitude, strong energy, and a collaborative mindset to the team.
• The ideal candidate is a self-starter who works independently while actively welcoming feedback and incorporating it effectively into their work to continuously elevate our admissions operations.
• Strong critical thinking skills, excellent follow-through, and the ability to manage priorities effectively in a fast-paced environment.
• Strong attention to detail, sound judgment, and intellectual curiosity, as well as a proactive drive to share innovative ideas, enhance reporting, and optimize operational workflows.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.