Edtech.com's Summary

Arizona State University is hiring an Assistant Director, Career Management. This role provides leadership and supervision for the Undergraduate and Specialized Master's coaching team within the W. P. Carey School of Business Career Services Center, overseeing coaching services, program execution, and operational coordination to support student career development and success.

Highlights

Lead and manage the career coaching team, including hiring, training, and evaluation.
Oversee delivery of scalable, market-aligned career programming and coaching experiences.
Develop and implement operational priorities, onboarding plans, and success metrics for the coaching team.
Collaborate with Associate Directors of International Initiatives and Curriculum, Employer Engagement, and university stakeholders.
Manage career programming execution, content creation, budget tracking, and strategic plan oversight.
Monitor and report on student engagement and outcomes using CSEA and NACE standards.
Maintain knowledge of employment trends and employer needs related to W. P. Carey degree programs.
Required qualifications include a Bachelor's degree, at least five years of relevant experience with two years managerial experience, mastery of Microsoft Office, and familiarity with career coaching and administration principles.
Preferred qualifications include a Master's degree in business, counseling, or education, project management experience, and experience in higher education or career coaching.
Annual salary range: $72,000 to $76,700, commensurate with education and experience.

Assistant Director, Career Management Full Description

Job Profile:Student Support Services Manager 2

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$76,700.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Manages complex student support services to help students with unique needs to navigate and succeed in higher education, participates in the development of programs and initiatives, and identifies resources and/or funding to support program activities in support of the university's enrollment, persistence, and graduation goals.

Job Description:

The Assistant Director, Career Management, provides operational leadership and supervision for the Undergraduate and Specialized Master's coaching team within the W. P. Carey School of Business Career Services Center. Reporting to the Director of Career Management, this role oversees student-facing coaching services, programming execution, and operational coordination for assigned student populations. The Associate Director supervises coaching staff and operational support personnel who deliver scalable, high-quality, market-aligned career programming and coaching experiences.

This role works collaboratively with the Associate Directors of International Initiatives and Curriculum, along with the Employer Engagement team, and university stakeholders to support the implementation of career initiatives and student success. While the Assistant Director of Career Management serves as the operational lead for coaching execution and service delivery, the role partners closely with International Initiatives leadership to ensure programming and coaching strategies effectively support both domestic and international student populations.

Position Salary Range:

$72,000-$76,7000 annually; to commensurate with education and experience.

Essential Duties:

People Management (40%)

Provide oversight, direction, and leadership for the Program Manager and assigned coaching team's day-to-day work to ensure projects, goals, and performance objectives are met.
Monitor and track team capacity, workload distribution, and resource allocation to support operational effectiveness and the quality of student services.
Establish operational priorities and service-delivery expectations for the assigned coaching team, including clear expectations for the new-employee onboarding plan, ongoing checkpoints, and success metrics.
Lead the hiring, training, and evaluation of career coaches with the W. P. Carey Career Services leadership team to ensure new employees understand the strategic vision of the Career Services Center and how their role operates as part of that strategy.
Guide coaches in developing, implementing, and evaluating effective programs that support students in career development activities and position them for success post-graduation.
Develop staff through identified training in career coaching strategies, including understanding market needs and embedding these in student programming.
Support staff prioritization and decision-making within a collaborative matrixed environment.
Support operational consistency across coaching services, student communication, and frontline workflows.
Develop staff capabilities related to market-informed programming, scalable student engagement, and coaching practices.

Strategic Initiatives (25%)

Oversee operational execution of career programming aligned with departmental priorities and student population needs, ensuring deliverables meet department standards and timelines.
Manage and oversee career coaches' content creation and review processes to ensure all content aligns with key career management strategies and messaging, and reflects our value as talent subject-matter experts.
Collaborate with Curriculum leadership and coaching teams to support implementation of career education initiatives and student-facing content.
Support delivery of workshops, career courses, employer-related programming, and student engagement initiatives
In conjunction with the Executive Director and the Director of Career Management, oversee the execution of the assigned strategic plan and coaching initiatives
Develop and track an annual budget, including purchase allocations, approvals, and reconciliation.
Participate in leadership planning, operational coordination meetings, and departmental initiatives as needed.

Stakeholder Engagement (15%)

Work collaboratively across W. P. Carey with key academic contacts, employer engagement, and program managers to ensure team alignment with the goals of other areas accountable for this population's experience.
Work collaboratively with the Associate Director of International Initiatives to support coordinated service delivery for domestic and international student populations.
Supervise, as an operational liaison, the coaching team and the interactions with shared-service functions, supporting communication and coordination related to cross-functional programming and student-facing initiatives.
Direct career coaches to coordinate communication and collaboration with appropriate stakeholders to ensure office services meet stakeholder needs.
Represent the University and W. P. Carey Career Management on committees and professional organizations as assigned.

Data Analysis & Reporting (15%)

Monitor and regularly report on activity, outcomes, and fluctuations in student engagement trends across mandatory, self-directed, and on-demand touchpoints, as directed by the Director of Career Management.
Partner in the collection and preparation of data and complex reports for employers and other stakeholders as needed.
Leverage data to drive decision-making and inform shared narratives around student outcomes and employee performance to internal and external stakeholders
Oversee engagement and utilization metrics by monitoring reports to ensure student needs are met through efficient coach utilization.
Understand CSEA and NACE standards across all populations and adhere to processes and structures by which all team members use this data to inform programming and strengthen stakeholder relationships.

Market Informed (5%)

Enhance professional practice through employer meetings and research to understand market needs and institutional performance within the broader landscape.
Stay current on business news, employment trends, and considerations for the industries that hire ASU talent, including continued knowledge of competitor and peer schools to determine best practices.
Develop a deep understanding of the degree programs offered at W. P. Carey and the relevant skill sets employers seek in degree holders from those programs.

Desired Qualifications:

3-5 years of experience leading and managing individuals for performance
Experience with career program design, development & delivery
Experience in project management from ideation to implementation, including discovery and goal setting, roadmaps, timelines, and checkpoints
An appreciation and understanding of the role of building interpersonal business relationships when working across complex organizations to implement projects and drive collaboration
Capabilities in building business processes to drive service consistency, draw insights for decision-making, and/or plan for new service delivery are highly desired.
Evidence of a Master's degree in (business/counseling/education) or related field
Experience in higher education an asset
Experience in career coaching, counseling, or human development is an asset.
Knowledge of administration and management principles, practices, and techniques.
Familiarity with NACE and CSEA standards
Some knowledge of basic budgetary procedures and techniques
Experience delivering effective presentations
Evidence of effective verbal and written communication skills.
Microsoft Office applications (Word, Excel, Access, Outlook, data query, PowerPoint)

Working Environment:

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking.
Visual acuity and manual dexterity associated with daily use of computer, keyboard, and computer mouse.
May include exposure to external environment/climate conditions including walking on uneven surfaces, climbing and high temperatures.

Department Statement:

TheW. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 130,000 alumni worldwide.

W. P. Carey prides itself on being a place Where Business is Personal.® We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We're proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more atwpcarey.asu.edu.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23765.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description