Assistant Director, Customer Services

🇺🇸 Houston, TX 🕑 Full-Time 💰 $59K - $62K 💻 Customer Support 🗓️ February 20th, 2026

CRM

Edtech.com's Summary

University of Houston-Downtown is hiring an Assistant Director, Customer Services. This role oversees the daily customer service operations within the Undergraduate Admissions department, managing staff, front office activities, communications, and departmental campaigns to enhance service delivery and stakeholder engagement.

Highlights

Oversees and manages staff responsible for front office operations.
Manages execution of departmental campaigns and communication resources.
Serves as primary contact for performance training, management, and reporting.
Assists with drafting and editing web, email, social media, and print content.
Coordinates institutional engagement and customer service business processes.
Supervises full-time and part-time employees, conducts performance evaluations, and makes hiring recommendations.
Requires a bachelor's degree and minimum of three years related experience.
Proficiency in MS Office, CRM, and PeopleSoft is essential.
Preferred qualifications include experience in a college/university setting and fluency in Spanish.
Salary range: $58,809 - $62,001.