Customer Services Associate

🇺🇸 Chapel Hill, NC 🕑 Full-Time 💰 $40K - $54K 💻 Customer Support 🗓️ February 21st, 2026

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Customer Services Associate. This position manages service requests for Facilities Services, ensuring they are properly funded, prioritized, and assigned using the AiM work management system, while also maintaining customer service operations and department records.

Highlights

Receive and process service requests via telephone, email, or online for maintenance, repair, or alteration of campus facilities.
Use AiM work management system to screen, triage, generate, and assign service orders.
Maintain a welcoming Customer Service Center environment and manage office supplies and equipment.
Compile and run reports, develop charts and spreadsheets using various software including Microsoft Excel with pivot tables.
Organize and maintain electronic and hardcopy department files in compliance with records retention policies.
Maintain updated contact lists for craftsmen assignments, cell phones, radios, and departmental building contacts.
Provide on-site leadership, training, and coordination for Customer Service Associates, and monitor workplace safety.
Liaise with campus customers to collect feedback and identify service improvements.
Requires high school diploma or equivalent and experience with customer service, work management systems like AiM or AssetWorks.
Salary range between $39,614 and $54,455 annually, full-time 40 hours per week with possible occasional evening, night, weekend, and overtime work.