Assistant Director of TRiO Student Support Services

Edtech.com's Summary

Shepherd University is hiring an Assistant Director of TRiO Student Support Services to assist the Director with the operation of the TRiO Student Support Services Program. The role involves implementing program objectives, providing direct student services including advising and orientation, maintaining records, supervising staff, and preparing reports for the U.S. Department of Education. The position is grant-funded and continuation depends on ongoing federal funding.

Highlights

Implement TRiO/SSS objectives focused on academic performance, retention, and graduation.

Provide academic advising, registration, orientation, and career exploration assistance to TRiO participants.

Maintain confidential records and prepare the Annual Progress Report for the U.S. Department of Education.

Supervise graduate assistants, tutors, internship students, peer educators, and ambassador program coordinators.

Use Banner Student Information System (SIS) and TargetX CRM (Salesforce) or similar systems.

Teach FYEX 102 TRiO course annually and assist with Summer Academy implementation.

Minimum qualifications include a master’s degree or equivalent experience, one year of admissions/supervisory experience, and effective communication skills.

Preferred qualifications include collegiate teaching, supervisory experience, coaching, and data reporting skills.

Responsible for monitoring academic progress, administering diagnostics, financial aid assistance, and early alerts processing.

Annual salary advertised at $56,000 with full-time, 12-month appointment status in the TRIO Student Support Services department.

Assistant Director of TRiO Student Support Services Full Description

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Posting Details

Posting Information

Posting Number	S359P
Working Title	Assistant Director of TRiO Student Support Services
FLSA	Exempt
Pay Grade	Non-Classified
Advertised Salary	$56,000
Position Status	Full Time
Appointment Length	12 Months
Department	TRIO Student Support Services
Job Summary/Basic Function	To Assist the Director of TRiO Programs with the operation of the TRiO Student Support Services Program. *Position is grant-funded and continuation is contingent upon ongoing funding from the U.S. Department of Education.*
Minimum Qualifications	Master’s degree in higher education, student affairs, counseling, or related field (years of experience may substitute) Minimum one year of prior professional experience in admissions and record of supervision. Demonstrated experience of communicating effectively both verbally and in writing. Ability to travel, including evening and overnight events Experience with Banner Student Information System (SIS) and TargetX CRM (Salesforce) or similar SIS or CRM Excellent customer service skills
Preferred Qualifications	Teaching experience preferably at the collegiate level. Two years of supervisory experience. Coaching and teambuilding experience to help motivate students. Demonstrated experience with preparing data reports.
Posting Date	02/16/2026
Close Date
Special Instructions Summary	*Position is grant-funded and continuation is contingent upon ongoing funding from the U.S. Department of Education.* Appointment to this position will be contingent upon a satisfactory background check. We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including: o 13 paid holidays o 24 days annual leave (vacation) per year o 18 sick days per year and the flexibility to use that time to care for immediate family members o Wide range of health insurance and other benefits o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks o Tuition waivers for employees and their dependents

Job Duties

Description of Job Duties	Implement TRIO/SSS objectives and guidelines, pertaining to academic performance, retention and graduation. Provide direct services to TRIO participants related to academic advising/planning, registration, and orientation. Maintain accurate records and documentation of services provided to students while maintaining the appropriate level of confidentiality. Assists the Director of TRIO Programs with the preparing the Annual Progress Report (APR) for submission to the U. S. Department of Education’s reporting system. Monitor the academic progress of program participants by considering instructor and tutor input and maintaining contact with program participants. Assist program participants in the exploration of career options. Participates in identifying and selecting students for participation in the TRIO/SSS program. Administers diagnostic tools and examines data to determine individual service needs. Provides assistance to TRIO SSS students in the area of financial aid/literacy issues. Coordinate and administer specialized workshops for student participants. Provides assistance to SSS students in developing an Individualized Success Plan. Process faculty Early Alerts with participants, advise and report as necessary. Direct students to appropriate resources in the University and community. Acts as a liaison between the student, faculty advisor, staff, administration and other campus departments. Maintains a caseload of up to 85 SSS participants. Supervises all program graduate assistants, tutors, internship students and peer educators. Assists the Director of TRIO Programs with the implementation of the Summer Academy. Promotes positive institutional climate by serving on campus committees as requested. Teaches the FYEX 102 TRIO course each year. Provides leadership of the SSS program in the absence of the Director. Performs other related duties as assigned by the TRIO/SSS Director. Supervises the ambassador program coordinator and supervises the administration of the ambassador program. Other duties as assigned *Position is grant-funded and continuation is contingent upon ongoing funding from the U.S. Department of Education.*

Description of Job Duties

Implement TRIO/SSS objectives and guidelines, pertaining to academic performance, retention and graduation.
Provide direct services to TRIO participants related to academic advising/planning, registration, and orientation.
Maintain accurate records and documentation of services provided to students while maintaining the appropriate level of confidentiality.
Assists the Director of TRIO Programs with the preparing the Annual Progress Report (APR) for submission to the U. S. Department of Education’s reporting system.
Monitor the academic progress of program participants by considering instructor and tutor input and maintaining contact with program participants.
Assist program participants in the exploration of career options.
Participates in identifying and selecting students for participation in the TRIO/SSS program.
Administers diagnostic tools and examines data to determine individual service needs.
Provides assistance to TRIO SSS students in the area of financial aid/literacy issues.
Coordinate and administer specialized workshops for student participants.
Provides assistance to SSS students in developing an Individualized Success Plan.
Process faculty Early Alerts with participants, advise and report as necessary.
Direct students to appropriate resources in the University and community.
Acts as a liaison between the student, faculty advisor, staff, administration and other campus departments.
Maintains a caseload of up to 85 SSS participants.
Supervises all program graduate assistants, tutors, internship students and peer educators.
Assists the Director of TRIO Programs with the implementation of the Summer Academy.
Promotes positive institutional climate by serving on campus committees as requested.
Teaches the FYEX 102 TRIO course each year.
Provides leadership of the SSS program in the absence of the Director.
Performs other related duties as assigned by the TRIO/SSS Director.
Supervises the ambassador program coordinator and supervises the administration of the ambassador program.
Other duties as assigned

Position is grant-funded and continuation is contingent upon ongoing funding from the U.S. Department of Education.

Supplemental Questions

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Documents Needed to Apply

Required Documents

Resume
Cover Letter
List of Professional References

Optional Documents

VISIT 301 N KING ST, SHEPHERDSTOWN, WV 25443

MAIL P.O. BOX 5000, SHEPHERDSTOWN, WV 25443

CALL 304.876.5000

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Original Job Description