Manager of Outreach and Student Services (Financial Aid & Scholarships)

🇺🇸 Auburn, AL 🕑 Full-Time 💰 $53K - $90K 💻 Academic Advising 🗓️ February 18th, 2026

CRM Rive

Edtech.com's Summary

Auburn University is hiring a Manager of Outreach and Student Services (Financial Aid & Scholarships). The role combines financial aid advising, scholarship support, outreach, and student services to deliver an outstanding experience for students and families. The manager will develop outreach strategies, improve processes, lead a team, and collaborate with campus partners to support recruitment and retention during a period of growth.

Highlights

Lead financial aid and scholarship outreach initiatives, representing the office at various recruitment and campus events.

Manage a team of counselors providing front-line support to students and families about financial aid and scholarships.

Monitor and improve student-facing services including walk-in, virtual, and phone support; optimize staffing and training.

Collaborate with internal and external partners to support strategic recruitment and retention efforts.

Develop and maintain targeted communications for diverse student populations, ensuring accuracy and consistent branding.

Use data and feedback to enhance student service experience and operational efficiency.

Maintain current knowledge of federal, state, and institutional financial aid regulations and policies.

Required qualifications include a Bachelor's degree with 5 years experience or a Master's degree with 3 years experience in financial aid, scholarships, enrollment, or student services.