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Auburn University

Manager of Outreach and Student Services (Financial Aid & Scholarships)

🇺🇸 Auburn, AL 🕑 Full-Time 💰 $53K - $90K 💻 Academic Advising 🗓️ February 18th, 2026
CRM Rive

Edtech.com's Summary

Auburn University is hiring a Manager of Outreach and Student Services (Financial Aid & Scholarships). The role combines financial aid advising, scholarship support, outreach, and student services to deliver an outstanding experience for students and families. The manager will develop outreach strategies, improve processes, lead a team, and collaborate with campus partners to support recruitment and retention during a period of growth.

Highlights

  • Lead financial aid and scholarship outreach initiatives, representing the office at various recruitment and campus events.

  • Manage a team of counselors providing front-line support to students and families about financial aid and scholarships.

  • Monitor and improve student-facing services including walk-in, virtual, and phone support; optimize staffing and training.

  • Collaborate with internal and external partners to support strategic recruitment and retention efforts.

  • Develop and maintain targeted communications for diverse student populations, ensuring accuracy and consistent branding.

  • Use data and feedback to enhance student service experience and operational efficiency.

  • Maintain current knowledge of federal, state, and institutional financial aid regulations and policies.

  • Required qualifications include a Bachelor's degree with 5 years experience or a Master's degree with 3 years experience in financial aid, scholarships, enrollment, or student services.

  • Strong customer service, communication, and public speaking skills are essential.

  • Experience or familiarity with CRM systems, student information systems (e.g., Slate, NextGen, CampusLogic), and virtual platforms is desirable.

  • Salary range is $53,140 to $90,330, with a budgeted salary of $65,330 to $77,930 depending on experience.