Appalachian State University
Assistant Director - School Certifying Official
🇺🇸 Boone, NC
🕑 Full-Time
💰 $45K - $49K
💻 Other
🗓️ October 3rd, 2025
SQL
Edtech.com's Summary
Appalachian State University is hiring an Assistant Director - School Certifying Official. This role manages the certification process for students using VA education benefits, serves as a liaison with the Department of Veteran Affairs, and supports outreach and recruitment of military-affiliated students while supervising related staff and ensuring compliance with VA regulations.
Highlights
- Serve as liaison between the Department of Veteran Affairs and military-connected students.
- Assist students with VA education benefits applications and certify their enrollment status each term.
- Monitor payments and benefits usage, including Post-9/11 GI Bill distinctions.
- Supervise staff supporting the certification process and assist the Student Accounts Department with benefit eligibility identification.
- Audit VA payments, assist in debt processing, and maintain records for three years after students' last attendance.
- Participate in the Student Veteran Services Center and Military Affairs Committee.
- Support recruitment and outreach efforts for military-affiliated students in partnership with the Office of Admissions.
- Use or familiarity with Banner, FAMS, SCT, BRIO, PL/SQL, or Web Focus is preferred.
- Requisite qualifications include a Bachelor's degree and one year of relevant administrative experience; VA benefit processing experience and a Master's degree are preferred.
- Salary range is $45,000 to $49,400 annually for a full-time position requiring some evening and weekend work.
Assistant Director - School Certifying Official Full Description
Assistant Director - School Certifying Official Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the
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Please see Special Instructions for more details.
Please submit the following documents:
- Cover letter
- Resume
An optional list of 3 professional references with contact information can be attached or included in the body of the application.
Posting Details
Request to Recruit
Position Title | Assistant Director - School Certifying Official
Location | Boone, NC
Faculty Rank | No
Provide Rank |
Position Number | 0A0721
Department | Assoc VC & Dean of Students - 350000
Location | Boone, NC
Faculty Rank | No
Provide Rank |
Position Number | 0A0721
Department | Assoc VC & Dean of Students - 350000
Position Summary Information
Minimum Qualifications | A Bachelor’s degree is required from an accredited college or university, as well as one year of general administrative experience involving public contact in a higher education setting or equivalent Experience showing strong customer service skills, as well as strong organizational, oral and written communication skills, are required.
License/Certification Required |
Preferred Qualifications | One year of VA benefit processing experience or equivalent. Knowledge of SCO reporting procedures and standards. Master’s degree, in a related area such as higher education, administration/ leadership. Experience with automated financial aid delivery systems (Banner/FAMS/SCT) is desirable, as is familiarity with report writing tools, such as BRIO, PL/SQL or Web Focus. A highly organized individual with work experience showing the ability to multitask and who is detailed oriented.
Essential Duties and Responsibilities | Responsibilities of the position include, and are not limited to the following:
Act as liaison between the Department of Veteran Affairs and Appalachian’s Military Connected Students who are utilizing VA education benefits. Assist students who are eligible for education benefits in applying through the Department of Veteran Affairs. Keep VA informed of the enrollment status of students receiving VA education benefits. Certify students receiving VA education benefits each term. Monitor use by Post-9/11 GI Bill students and be able to differentiate between tuition/fee payments to properly certify to VA. Coordinate/supervise other staff that support the certification process. Along with other duties as assigned. Assist Student Accounts Department to identify students who are eligible for VA education benefits. Audit and monitor payments received by the VA and assist with the processing of debt letters. Assist in the Student Veteran Services Center and on the Military Affairs Committee (MAC). Apprise supervisors of any internal problems which may affect service to VA students. Maintain records for at least three years following the student’s last date of attendance and ensure records are filed electronically. Keep up to date on current VA rules, benefits, and participate in VA trainings. Ensure that VA students are aware of their responsibility to the school; attendance/registration Maintain an environment that is welcoming to all students and staff. Successful candidates will demonstrate leadership and innovation in recruiting and serving students in respectful, sensitive, and understanding ways. Other duties and responsibilities as assigned.
In partnership with the Office of Admissions: Assist in the development and execution of the outreach and recruitment of military affiliated students, which includes active duty service members, National Guard and Reservists, veterans and military dependents. Responsible for some in-person attendance at recruiting, engagement, and yield events each year.
Type of Position | Full Time Position
Staff/Non-Faculty | Staff/Non-Faculty
VISA Sponsorship? | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type | 1.0
Work Schedule/Hours | Monday - Friday 8:00 - 5:00pm; some night and weekends required
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Suggested Salary Range | 45,000 - 49,400
Physical Demands of Position | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
License/Certification Required |
Preferred Qualifications | One year of VA benefit processing experience or equivalent. Knowledge of SCO reporting procedures and standards. Master’s degree, in a related area such as higher education, administration/ leadership. Experience with automated financial aid delivery systems (Banner/FAMS/SCT) is desirable, as is familiarity with report writing tools, such as BRIO, PL/SQL or Web Focus. A highly organized individual with work experience showing the ability to multitask and who is detailed oriented.
Essential Duties and Responsibilities | Responsibilities of the position include, and are not limited to the following:
Act as liaison between the Department of Veteran Affairs and Appalachian’s Military Connected Students who are utilizing VA education benefits. Assist students who are eligible for education benefits in applying through the Department of Veteran Affairs. Keep VA informed of the enrollment status of students receiving VA education benefits. Certify students receiving VA education benefits each term. Monitor use by Post-9/11 GI Bill students and be able to differentiate between tuition/fee payments to properly certify to VA. Coordinate/supervise other staff that support the certification process. Along with other duties as assigned. Assist Student Accounts Department to identify students who are eligible for VA education benefits. Audit and monitor payments received by the VA and assist with the processing of debt letters. Assist in the Student Veteran Services Center and on the Military Affairs Committee (MAC). Apprise supervisors of any internal problems which may affect service to VA students. Maintain records for at least three years following the student’s last date of attendance and ensure records are filed electronically. Keep up to date on current VA rules, benefits, and participate in VA trainings. Ensure that VA students are aware of their responsibility to the school; attendance/registration Maintain an environment that is welcoming to all students and staff. Successful candidates will demonstrate leadership and innovation in recruiting and serving students in respectful, sensitive, and understanding ways. Other duties and responsibilities as assigned.
In partnership with the Office of Admissions: Assist in the development and execution of the outreach and recruitment of military affiliated students, which includes active duty service members, National Guard and Reservists, veterans and military dependents. Responsible for some in-person attendance at recruiting, engagement, and yield events each year.
Type of Position | Full Time Position
Staff/Non-Faculty | Staff/Non-Faculty
VISA Sponsorship? | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type | 1.0
Work Schedule/Hours | Monday - Friday 8:00 - 5:00pm; some night and weekends required
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Suggested Salary Range | 45,000 - 49,400
Physical Demands of Position | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Posting Details Information
Posting Date | 10/02/2025
Closing Date |
Open Until Filled | Yes
Evaluation of Applications Begins | 10/16/2025
Proposed Date of Hire |
Special Instructions to Applicants | Please submit the following documents: Cover letter Resume An optional list of 3 professional references with contact information can be attached or included in the body of the application.
Search Chair Name | Joshua Yates
Search Chair Email | yatesjh@appstate.edu
Quick Link | https://appstate.peopleadmin.com/postings/52302
Posting Number | 201501693P
Closing Date |
Open Until Filled | Yes
Evaluation of Applications Begins | 10/16/2025
Proposed Date of Hire |
Special Instructions to Applicants | Please submit the following documents: Cover letter Resume An optional list of 3 professional references with contact information can be attached or included in the body of the application.
Search Chair Name | Joshua Yates
Search Chair Email | yatesjh@appstate.edu
Quick Link | https://appstate.peopleadmin.com/postings/52302
Posting Number | 201501693P
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter / Letter of Interest
Optional Documents
- List of References with Contact Information
Contact Us:
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
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