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Cleveland State University
Associate Academic Coach
Retention
Edtech.com's Summary
Cleveland State University is hiring an Associate Academic Coach in its Unified Academic Coaching department. The coach works on the main campus with a caseload of students from the Say Yes to Education Cleveland program, first-generation college students, and students facing academic difficulty, helping them reach graduation through goal setting, self-assessment, and connections to campus and community resources.
Highlights
- Maintain a caseload of students in the Say Yes to Education Cleveland program, first-generation college students, and students experiencing academic difficulty.
- Encourage achievement of academic goals through self-assessment, reflection, and connection to campus and community resources, with graduation as the goal.
- Run intervention programs and early outreach plans for students, using an early alert or advising system to spot those who need support.
- Work to increase retention and graduation rates and take part in student recruitment efforts.
- Keep detailed, comprehensive student records and engage stakeholders to resolve issues with clear communication and resolution plans.
- Requires a bachelor's degree and three years of experience in advising, mentoring, tutoring, student programming, or student services in an educational setting, plus experience with student populations and recruitment and with an early alert or advising system.
- A master's degree in student personnel services, adult learning, counseling, education, or a related field is preferred.
- Needs proficiency in Microsoft Office including Teams, the ability to work evenings and weekends as required, and a typical Monday to Friday schedule of 8:00am to 5:00pm.
Associate Academic Coach Full Description
Cleveland State University
Engaged Learning
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Associate Academic Coach
Posting Details
Posting Details
Business Title | Associate Academic Coach
Posting Category | Administrative and Professional
Salary Grade | 06
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Responsible for maintaining a caseload of students who are participating in the “Say Yes to Education Cleveland” program, first-generation college students or students experiencing academic difficulty. Coaches encourage achievement of goals through self-assessment, reflection and connection to campus and community resources with a goal of graduation. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree from an accredited university or college. Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting. Experience working with student population and recruitment efforts. Experience using an early alert/advising system.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs) | Ability to creatively motivate, empower, and recognize students. Ability to increase retention and graduation rates. Skilled in effective intervention programs and early outreach plans for students. Working knowledge of student development, education policies, and trends. Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking. Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans. Skilled in problem-solving, analysis, follow-through, influence, and persuasion. Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills. Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery. Knowledge of working with integrated software systems as an end user and utilizing social networking communications. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends, as required.
Requisition Number | PT0703893S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 10/16/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 10/23/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 06
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Responsible for maintaining a caseload of students who are participating in the “Say Yes to Education Cleveland” program, first-generation college students or students experiencing academic difficulty. Coaches encourage achievement of goals through self-assessment, reflection and connection to campus and community resources with a goal of graduation. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree from an accredited university or college. Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting. Experience working with student population and recruitment efforts. Experience using an early alert/advising system.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs) | Ability to creatively motivate, empower, and recognize students. Ability to increase retention and graduation rates. Skilled in effective intervention programs and early outreach plans for students. Working knowledge of student development, education policies, and trends. Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking. Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans. Skilled in problem-solving, analysis, follow-through, influence, and persuasion. Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills. Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery. Knowledge of working with integrated software systems as an end user and utilizing social networking communications. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends, as required.
Requisition Number | PT0703893S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 10/16/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 10/23/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- * Do you have a Bachelor's degree?
- Yes
- No
- No Response
- * Do you have three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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