Frontline Education
Associate Client Value Partner
🇺🇸 Hybrid - Wayne, PA
🕑 Full-Time
💰 $60K - $70K
💻 Customer Success
🗓️ November 13th, 2025
Gainsight
Marketo
SaaS
Edtech.com's Summary
Frontline Education is hiring an Associate Client Value Partner. The role involves managing a portfolio of K-12 districts, supporting client engagement, adoption, and renewals, and collaborating with internal teams to enhance client success and improve educational outcomes.
Highlights
- Manage engagement strategies for a portfolio of approximately 50-75 mid-touch K-12 districts.
- Utilize Salesforce, Gainsight, and Confluence to track client interactions and monitor client health.
- Assist with digital campaigns including email, in-app messaging, and webinars to drive product adoption.
- Prepare materials for Executive Business Reviews and Live Purposeful Engagements (LPEs).
- Collaborate with Implementation, Support, Sales, and Product teams to resolve client issues and identify upsell opportunities.
- Required 1-2 years of experience in SaaS customer success, account management, or K-12 education technology.
- Strong organizational, communication, and time management skills with familiarity in Salesforce, Gainsight, HubSpot, or Marketo.
- Salary range from $60,000 to $70,000 annually plus bonus eligibility, 401(k) match, ESPP, comprehensive health benefits, and tuition reimbursement.
- Hybrid work model with Eastern Time Zone hours and up to 10% travel for client events and conferences.
- Emphasis on continuous learning with access to LinkedIn Learning, AI tools, leadership development, and company-sponsored well-being programs.
Associate Client Value Partner Full Description
Associate Client Value Partner
Location: United States
Description
Associate Client Value Partner
Location: Hybrid to Wayne, PA or Naperville, IL — remote candidates considered
This role follows Eastern Time Zone hours and may include up to 10% travel for regional client events, on-site workshops, and industry conferences.
This role follows Eastern Time Zone hours and may include up to 10% travel for regional client events, on-site workshops, and industry conferences.
How You’ll Contribute to Our Mission
As an Associate Client Value Partner, you’ll help K–12 districts get the most value from Frontline Education’s solutions. Working alongside our Client Success team, you’ll learn to manage a small portfolio of clients while supporting engagement, adoption, and renewal efforts that strengthen relationships and improve outcomes for educators and students.
You’ll collaborate with Client Value Partners, Sales, and Product teams to create data-informed, positive client experiences — developing expertise across Frontline’s product pillars and contributing directly to district success.
How You’ll Drive Success
- Support Client Value Partners in executing engagement strategies for mid-touch K–12 districts.
- Help manage a smaller book of business (approximately 50–75 districts), monitoring health, adoption, and engagement trends.
- Assist with Gainsight-powered digital campaigns — including email, in-app messages, and webinars — to promote onboarding and feature adoption.
- Prepare materials for Executive Business Reviews and Live Purposeful Engagements (LPEs).
- Track client interactions in Salesforce, Gainsight, and Confluence to maintain alignment and visibility.
- Partner internally with Implementation, Support, and Product teams to resolve client issues quickly and effectively.
- Identify and share insights that support renewal, cross-sell, and upsell opportunities.
- Contribute to campaigns that educate clients on new and adjacent Frontline solutions.
- Participate in data reviews to identify trends and suggest proactive engagement strategies.
- Complete Frontline product certifications to strengthen your product knowledge.
What You Bring to Help Us Grow
- 1–2 years of experience in SaaS customer success, account management, or K–12 education technology (preferred).
- Strong organization and time management skills with the ability to prioritize effectively.
- Interest in developing expertise in client engagement, data analysis, and relationship management.
- Familiarity with tools like Salesforce, Gainsight, or marketing automation platforms such as HubSpot or Marketo.
- Excellent written and verbal communication skills, adaptable to different audiences.
- Curiosity and a genuine passion for supporting K–12 education leaders.
- Comfort exploring or using AI-enabled tools for communication, analysis, or productivity (a plus).
What You’ll Need to Thrive
- A growth mindset and enthusiasm for learning through hands-on experience.
- Openness to feedback and collaboration across diverse teams.
- Initiative and adaptability in fast-paced, evolving environments.
- Desire to connect technology with meaningful outcomes for educators and students.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
- Volunteer Time Off: Paid time to give back and support causes that matter to you.
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
- Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
- Tuition Reimbursement: Invest in formal education to advance your skills and career.
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends — designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
- Comprehensive Benefits: Health and financial benefits that support your happiness and future.
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive — personally, professionally, and purposefully.
Compensation & Benefits
Salary Range $60-70K: Competitive and commensurate with experience, skills, and internal equity. 401(k) match, bonus eligibility, ESPP, comprehensive health benefits, and personalized PTO. Tuition reimbursement is available for eligible coursework.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
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