Associate Director

Associate Director

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 Posting Details 

Posting Number  | S06853P
Position Title  | Associate Director
Functional Title  | Associate Director
Department  | Undergraduate Education
Salary Range  | $68,000-$71,000
Pay Basis  | Monthly
Position Status  | Regular full-time
Location  | Richardson
Position End Date (if temporary)  |
Posting Open Date  | 02/02/2026
Posting Close Date  |
Open Until Filled  | Yes
Desired Start Date  | 03/02/2026
Job Summary  | The Associate Director is a key leader within the Student Success Center (SSC), providing strategic oversight for non-STEM academic support programs that promote undergraduate student success, persistence, and degree completion at UT Dallas. This role combines leadership, program innovation, and data-informed decision-making to enhance academic support services across campus.

The Associate Director supervises professional staff and student leaders, collaborates with faculty and academic partners, and leads initiatives that remove barriers to student success. Responsibilities include overseeing core SSC programs, guiding assessment and long-range planning, and directing a cohesive marketing strategy for SSC services. This position also contributes to policy development within the Office of Undergraduate Education and supports grant-funded and innovative programming to strengthen student outcomes.
Minimum Education and Experience  | Bachelor’s degree in a related field; 5-7 years related professional experience; or any equivalent combination of education and experience.
Preferred Education and Experience  | Master’s degree; 5-7 years in higher education programming, supervisory position

Required skills and abilities –Ability to work with, relate to, and communicate effectively with students. Analyze and review program trends and make adjustments in real time. Accept feedback from both student leaders and professional staff – be able to adjust accordingly. Serve as a liaison between students, faculty, staff and other departments and/or external constituencies on a day-to-day programmatic, operational, and administrative and fiscal issues. Oversee all non-STEM programming stepping into the program manager role as needed due to staff vacancies. Connect students to proper resources at UTD inside and outside of the Office of Undergraduate Education. Serve on campus committees and working groups as needed. Prepare clear, concise and complete reports and other written material. Make effective presentations.

This position requires high-quality written and verbal communication skills. This position should possess excellent interpersonal skills and have the ability to work with people from different cultures and backgrounds. A successful candidate is a problem solver who can quickly and consistently facilitate solutions. This position is eligible for limited remote work opportunities after training is complete.

Other Qualifications  | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities  | Supervise full-time professional staff through leadership development, program development, and annual evaluations. Collaborate with the SSC Leadership Team and other full-time staff as needed for Student Success Center programming ·Strategically design interventions to remove barriers for students to attend SSC programs. Evaluate the impact the SSC has on student academic confidence and performance through creating and conducting student surveys and evaluating appointment data. Design and manage virtual spaces for virtual labs and appointments. Manage physical space for on-campus appointments and workshops. Design content-specific training for staff and student employees. Work with academic deans to design opportunities to build success programs in each school. Hire, train, supervise, and evaluate a team of student peer leaders/tutors for various SSC program teams. Work with University Career Center to manage student employee hiring. Design strategic assessment goals with learning outcomes for specific programs and design assessment tools to gauge success each semester Oversee program budgets and be able to write grants with development to create external funding sources. Design and facilitate leader training through overseeing peer observations and self-reflections and conducting official observations at least once per semester. Oversee leader development with workshops and outreach activities. Lead the development, implementation, administration, and marketing of SSC Services including social media, electronic promotions and printed media Create opportunities to market the SSC through preparing for and staffing tabling events, SSC events, and other outreach opportunities. Build relationships with faculty and staff on campus to stay up to date on needs of undergraduate students. Schedule and manage student leader’s weekly shifts in current CRM platform. Maintain working knowledge of the university and the SSC’s online tools, including Canvas, AI Tools, Blackboard, Microsoft Office, Microsoft Teams, Handshake, CRM and Qualtrics. Attend and present at yearly conferences including the International Learning Center Association (ICLCA), College Reading and Learning Association (CRLA) and Texas chapter of the ICLCA – TxNCLCA.
Physical Demands and Working Conditions  |
Physical Activities  |
Working Conditions  |
Additional Information  | Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

Competitive Salary Tuition Benefits Internal Training BCBS PPO Medical insurance – 100% paid for full-time employees PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits Vision Insurance Long and short-term disability TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans Dental/Vision/AD&D Paid time off Paid Holidays Paid Winter Break Fertility Benefits Remote Work Options – approved by department
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

Attendance at University events in the evening and on weekends may be requested. Serves as a representative of the University, displaying respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

The Associate Director in the Student Success Center fills in for the Director and Senior Director in presentations for Freshman and Transfer Orientation, as well as on advisory boards the Student Success Center serves on throughout campus. There is also a large responsibility to build relationships with faculty members in the academic departments the Student Success Center supports. This requires auditing courses, meeting individually with faculty members, recruiting faculty to serve on the Student Success Center Faculty Advisory Board (FAB), and being a constant source of information for our faculty partners.
Special Instructions Summary  |
Important Message  | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

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Applicant Documents

Human Resources, 
 800 West Campbell Road, AD3.418 
 Richardson, 
 TX 75080-3021