Associate Director-Administrative Computing Services

Associate Director-Administrative Computing Services

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 Posting Details 

Job #  | 042606
Department Code  | 20703-6035
Department  | Information Technology Services
Job Title  | Associate Director-Administrative Computing Services
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $81,000-$93,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable
Job Description  | The Associate Director will act as a member of the ITS leadership team and will oversee computing technology needs for a number of large organizational units within the University. Oversight will include collaboration with leadership in their respective areas of support responsibility to understand functional and computing needs, recommendations for technical solutions and/or procedures, and implementation of the agreed upon solutions. The Associate Director will be responsible for the day-to-day leadership, supervision, and professional development of several staff in Administrative Computing Services. The Associate Director will report directly to the Director of ACS.
Education and Experience  | Bachelor’s degree in Computer Science, Math, Engineering or related field with 5-8 years of related experience OR equivalent combination of education and experience required.
Skills and Knowledge  | Proficient in hardware and software installation, troubleshooting and support. Familiarity with security, network and systems administration. Excellent analytical and problem-solving skills. Strong interpersonal skills and ability to effectively communicate with teams across the entire organization. Excellent leadership and decision-making skills.
Responsibilities  | Supervise computer consultant and support analyst staff, provide technical support, guidance, and direction, and manage staff development, training, and performance. Self-initiate and prioritize systems support/administration duties for self and team, including determining and defining the course of action necessary to obtain the desired result. Serve as an escalation point for staff in the identification and correction of moderately complex-to-complex computing systems and applications problems. Develop and maintain relationships with key stakeholders in supported areas. Understand unit business processes and recommend appropriate hardware and software to ensure functionality and efficiency. Assess, implement and maintain hardware lifecycle replacement recommendations for supported units. Work with supported units, vendors, and other technical staff to ensure technology adheres to University IT policy. Assist units in selecting appropriate hardware and software that meets University security standards and accessibility requirements. Special projects as assigned.
Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/112436
Job Posting Date  | 03/03/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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