Associate Director, Advancement Technical Services

Associate Director, Advancement Technical Services

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 Posting Details 

Job #  | 042919
Department Code  | 50706-7198
Department  | Advancement and External Affairs
Job Title  | Associate Director, Advancement Technical Services
Location  | Syracuse, NY
Campus  | Syracuse, NY

Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $82,000 - $87,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | Not Applicable

Job Description 
This role provides leadership for the delivery of all technical services within Advancement and External Affairs, supporting 200 divisional staff. This position has direct supervisory responsibility for technical services staff, including Computer Consultant positions and/or student workers including hiring, performance management, professional development, and day-to-day guidance. In addition to leading end-user support operations, the position oversees the division’s hardware lifecycle program, encompassing procurement, build, deployment, and replacement planning for all endpoints and mobile devices, as well as the enterprise server and infrastructure environment, including on-premises server administration, and cloud-based infrastructure solutions. The role serves as the senior escalation point for complex technical challenges, manages AEA’s Active Directory, Tableau Server, and Windows Server environments, and leads divisional technology projects requiring cross-functional coordination. This position has significant independence, exercising professional judgment in planning and implementing systems and processes that directly affect the productivity and security posture of the entire division.

The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.

Education and Experience  | A Bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience Five (5) or more years of relevant experience in information technology, with demonstrated progression of responsibility Relevant professional certifications a plus (e.g., Microsoft, CompTIA, VMware) Extensive and up-to-date technical knowledge of computer hardware, software applications, Windows and Mac environments, networks, server administration, enterprise storage, and cloud-based infrastructure Demonstrated supervisory or team leadership experience, including performance management and professional development of direct reports 1-2 years working with a ticketing system such as Jira or equivalent required; development experience within Jira cloud is a plus Experience managing or implementing a CRM platform is required A valid driver’s license is required.

Skills and Knowledge  | Experience administering and maintaining on-premises and cloud-based server infrastructure, including Windows Server and Active Directory environments 1-2 years managing Tableau Server accounts, dashboard access, and data ownership Experience implementing and maintaining security policies across server, endpoint, and user account environments, including PowerShell scripting for automation 1-2 years of experience implementing PCI-compliant systems including check scanning, credit card processing, and scanning services 1-2 years of experience supporting hybrid events using Teams, Zoom, or comparable platforms Demonstrated experience leading small to mid-size technology training or implementation initiatives Experience evaluating and implementing cloud resources from Microsoft and other platforms Demonstrated experience with Microsoft Azure, SharePoint, and comparable environments, especially as related to end-user access, development, and security Strong communication skills with the ability to translate technical concepts for non-technical audiences Proven ability to lead and develop technical staff.

Responsibilities 
Staff and Team Management: Directly supervise and evaluate technical services staff positions and/or student workers, including conducting performance reviews, providing ongoing professional development guidance, and assigning and monitoring day-to-day work. Establish priorities, set quality standards, and ensure consistent service delivery across the team. Serve as a resource and escalation point for the team on complex or ambiguous technical challenges, fostering a collaborative, accountable, and service-oriented work culture. Enterprise Infrastructure and Server Administration: Administer and maintain AEA’s on-premises and cloud-based server infrastructure, including Windows Server environments, Active Directory, and Tableau Server (Data Insights). Evaluate, recommend, and implement architectural improvements to server and infrastructure systems in alignment with University’s OneIT standards, security requirements, and AEA operational needs. Ensure system uptime and availability consistent with divisional service level expectations. Hardware Lifecycle and Endpoint Management: Create and maintain hardware allocation assignments, inventories, and replacement cycles consistent with budget allocations. Oversee procurement, build, and deployment of all IT equipment including Windows desktops, laptops, and mobile devices. Evaluate emerging hardware technologies and recommend acquisition and implementation as appropriate. Implement and enforce University hardware security protocols to ensure current and future functionality across all endpoints. End User Support Oversight: Evaluate, triage, assign, and escalate end-user support requests to ensure all AEA staff, student workers, and senior leadership have timely resolutions to technology challenges. Oversee the Orange Tracker ticketing platform, ensuring full documentation of responses and appropriate use of platform tools including forms, templates, and the user portal. Identify patterns in support requests and develop staff training and process improvements to reduce recurring issues and improve overall uptime and user experience. Project and Technology Initiative Leadership: Lead project management for divisional initiatives requiring new technology implementation, infrastructure upgrades, event support, and division-wide training. Collaborate with interdepartmental team leaders and University IT partners to ensure proper planning, execution, and documentation of technology projects. Develop and manage effective working relationships with AEA departments, University IT, and external vendors to coordinate implementation and ongoing support of technical solutions.

Physical Requirements  | N/A
Tools/Equipment  | N/A
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/113732
Job Posting Date  | 07/10/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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