Edtech.com's Summary

Chamberlain University is hiring an Associate Director - Enrollment. The role leads a team of enrollment representatives, managing their day-to-day work and call center activity to meet new student enrollment goals while reporting to the Director of Enrollment. The associate director also coaches representatives, drives process improvement, and works with other departments to resolve student escalations.

Highlights

Lead and coordinate student enrollment activities for a team of Enrollment Representatives, managing daily tasks and call center activity to meet new student enrollment goals.
Coach, train, and develop representatives to raise the quality of their student interactions and ensure excellent customer service through the application and enrollment process.
Hold the team accountable for compliance in every student interaction, in line with laws and regulations governing student enrollment and the Covista Code of Business Conduct and Ethics.
Align enrollment plans, policies, and practices with the overall Enrollment strategy in conjunction with management.
Conduct interviews and give management input and recommendations on staffing.
Partner with other departments on process improvement and help students through escalations and troubleshooting.
Bachelor's degree and 3+ years of relevant enrollment or management experience, with the ability to lead, manage, and train a team.
Exceptional written and verbal communication, proficiency with Microsoft Office, and the ability to prioritize and multitask in a fast-paced environment.
Pay range of $53,520.90 to $96,736.53 per year.
Hybrid role with four in-office days per week, Monday through Thursday.

Associate Director - Enrollment Full Description

Job Description

Under the supervision of the Director of Enrollment, the Assistant Director of Enrollment manages direct reports in a variety of activities to meet the departmental new student enrollment goals. This includes managing the day-to-day activities of the enrollment team. The ADE is responsible for managing tasks and call center activity, coaching and representative development, strategic planning and initiatives, process improvement and collaboration, and supporting students through escalations and troubleshooting. In addition, the Assistant Director of Enrollment works proactively with other departments to develop strong partnerships and promote a shared vision.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Responsibilities

Assists and leads in the development, direction, and coordination of student enrollment activities for a team of Enrollment Representatives.
In conjunction with management, ensures that objectives, enrollment plans, policies, practices, and actions are consistent with the overall strategy of Enrollment.
Provides ongoing coaching, training, and development to enhance the quality of student interactions.
Ensures Enrollment Representatives provide excellent customer service to students through the application and enrollment process.
Establishes a strong team culture and holds the team accountable for remaining compliant in all student interactions.
Conducts interviews and provides input and recommendations to management on staffing.
Applies Covista values in the completion of all job assignments.
Serves as a leader and mentor to all.
Seeks leadership stretch assignments, training courses, etc. to develop management skills and talent.
Adheres to laws and regulations governing student enrollment activities as well as Covista Code of Business Conduct and Ethics.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's Degree Required
3+ years Relevant enrollment/management experience Required
Exceptional verbal and written communication skills required.
Eager to learn, retain, and implement new and changing information.
Ability to prioritize and multitask in a fast-paced environment.
Ability to lead, manage, and train a team.
Keen mind, strong work ethic, has high energy and passionate about their work.
Has access to designated work from home office space with reliable high-speed internet.
Proficient computer skills required, including experience with Microsoft Office programs.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53,520.9 and $96,736.53. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Covista’s Flexible Time Off (FTO) Policy
12 Paid Holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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Associate Director - Enrollment

Edtech.com's Summary

Associate Director - Enrollment Full Description

Senior Assistant Director of Recruitment

Admissions Database Specialist

Undergraduate Admissions Coordinator

Graduate Enrollment Coordinator

Admission Concierge Guide