University of Idaho
Associate Director of Experience
🇺🇸
Remote - US
🕑
Full-Time
💰
$33
per Hour
💻
Customer Support
🗓️
July 23rd, 2026
K-12
Edtech.com's Summary
University of Idaho is hiring an Associate Director of Experience. The role involves assisting the Director of Experience to ensure a smooth and positive customer experience for students by managing nationwide email and phone inquiries, advising students, evaluating course discussion board posts, mailing transcripts, and providing timely support throughout the student lifecycle.
Highlights
- Respond to email and phone inquiries from customers across the nation.
- Offer solutions and timely advisement to students.
- Evaluate course discussion board posts and manage transcript mailing.
- Provide excellent customer service throughout registration, course progression, and transcript requests.
- Must have at least one year of related work experience in higher education and customer support roles.
- Requires a Bachelor's Degree in a related field.
- Ability to work nonstandard hours including weekends and holidays as needed.
- Preferred qualifications include a Master’s degree, strong organizational and communication skills, experience in online/distance education, student advising, and K-12 education.
- Position is part-time, classified, with a pay rate starting at $33 per hour or higher depending on experience.
- Supports the College of Education, Health & Human Sciences, serving non-traditional students including K-12 educators, adult learners, and alumni.
Associate Director of Experience Full Description
Associate Director of Experience
Position Information
Internal Posting? |
Posting Number | SP005381P
Position Title | Associate Director of Experience
Division/College | College of Education, Health & Human Sciences
Department | College of Education, Health & Human Sciences Admin
Location | Off Campus Location - TBD
Posting Context Statement | The mission of Professional Education (PE) at the University of Idaho is to provide learning opportunities to non-traditional students including the state’s workforce (particularly K-12 educators), Vandal alumni, and adult learners seeking to reskill or upskill. Through current research and consumer demands, PE seeks to adapt the higher education model to meet the modern day consumer where they are. PE will be a high enrollment/revenue program.
Position Overview | This position is responsible to assist the Director of Experience by ensuring a smooth and positive customer experience for students. Major responsibilities include replying to the center’s email and phone inquiries from customers nationwide; offering solutions and advising in a timely manner; evaluating course discussion board posts; mailing transcripts; and contributing to a team effort. The Associate Director provides the center with excellent customer service and ensures that the customer is assisted in a timely manner throughout the entire student experience including registration, throughout their course, and when requesting transcripts.
Unit URL | https://www.uidaho.edu/education-health-human-sciences/teach-professional-development
Posting Number | SP005381P
Position Title | Associate Director of Experience
Division/College | College of Education, Health & Human Sciences
Department | College of Education, Health & Human Sciences Admin
Location | Off Campus Location - TBD
Posting Context Statement | The mission of Professional Education (PE) at the University of Idaho is to provide learning opportunities to non-traditional students including the state’s workforce (particularly K-12 educators), Vandal alumni, and adult learners seeking to reskill or upskill. Through current research and consumer demands, PE seeks to adapt the higher education model to meet the modern day consumer where they are. PE will be a high enrollment/revenue program.
Position Overview | This position is responsible to assist the Director of Experience by ensuring a smooth and positive customer experience for students. Major responsibilities include replying to the center’s email and phone inquiries from customers nationwide; offering solutions and advising in a timely manner; evaluating course discussion board posts; mailing transcripts; and contributing to a team effort. The Associate Director provides the center with excellent customer service and ensures that the customer is assisted in a timely manner throughout the entire student experience including registration, throughout their course, and when requesting transcripts.
Unit URL | https://www.uidaho.edu/education-health-human-sciences/teach-professional-development
Position Qualifications
Required Experience | One year of related work experience in higher education One year experience in a customer support role
Required Education | Bachelor’s Degree in related field
Required Other | Ability to work nonstandard hours including weekends and holidays, when needed
Additional Preferred | Strong organizational skills Strong communication skills Work productively within a team Education: Master’s in related field Experience in: Online or distance education Advising students in higher education K-12 education
Physical Requirements & Working Conditions | None
Degree Requirement | N/A: No degree requirement
Required Education | Bachelor’s Degree in related field
Required Other | Ability to work nonstandard hours including weekends and holidays, when needed
Additional Preferred | Strong organizational skills Strong communication skills Work productively within a team Education: Master’s in related field Experience in: Online or distance education Advising students in higher education K-12 education
Physical Requirements & Working Conditions | None
Degree Requirement | N/A: No degree requirement
Posting Information
FLSA Status | Non-Exempt
Employee Category | Classified
Pay Range | $33 per hour or higher depending on experience
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Part Time
Funding | This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/22/2026
Closing Date | 07/29/2026
Open Until Filled | No
Special Instructions to Applicants |
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Employee Category | Classified
Pay Range | $33 per hour or higher depending on experience
Type of Appointment | Fiscal Year
FTE | 1.0
Full Time/Part Time | Part Time
Funding | This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 07/22/2026
Closing Date | 07/29/2026
Open Until Filled | No
Special Instructions to Applicants |
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Applicant Documents
Required Documents
- Resume/CV
- List of References
- Letter of Qualification
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)
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