Associate Director, Student Services

Associate Director, Student Services

Open Date  | 07/09/2025
Requisition Number  | PRN42423B
Job Title  | Associate Director, Student Services
Working Title  | Associate Director, Student Support
Job Grade  | F
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  |
VP Area  | President
Department  | 00300 - Dean of Students
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $72,000
Close Date  | 10/09/2025
Priority Review Date (Note - Posting may close at any time)  | 07/28/2025

Job Summary  | The University of Utah seeks a highly organized, motivated, and collaborative leader to serve as the Associate Director of Student Support (ADSS), As part of the Office of the Dean of Students, the ADSS reports directly to the Director of Student Support.

The Student Support team focuses on behavioral intervention and encourages the emotional, physical, academic, and social well-being of students living on campus and within the University community. The ADSS is responsible for creating and implementing a vision for student support for university students living on campus, which includes student crisis response, effective case management, building and maintaining relationships with stakeholders, student risk assessment, and proactive outreach and education. Additionally, the ADSS will update and create needed policies, procedures, and processes to support the vision of student support between the Office of the Dean of Students and the Office of Residence Life in collaboration with the Director of Student Support.

Using a broad knowledge base of mental health issues, behavioral risk assessment, crisis intervention skills, and student development theory, the ADSS provides leadership in four main areas: 1) case management, 2) supervision of Resident Outreach Coordinators (ROCs), 3) Support of the Behavioral Intervention Team (BIT), and 4) outreach and education to the campus community.

About Student Affairs
The Office of the Dean of Students is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

An excellent benefits package is included (see here for a full description of the benefits package):

14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available Free public transportation pass (see here for more information)

Responsibilities 
1. Case Management Serves as a lead student support case manager and oversees all of the CARE/BIT cases. Understands, analyzes, interprets, evaluates, and applies policies and procedures under University policy and state/federal laws on privacy and mandatory reporting (e.g., FERPA, Clery Act, discrimination, due process, etc.). Provides ongoing support for residential students who are experiencing barriers to their success, including but not limited to academic challenges, physical and psychological health, behavioral misconduct, family and personal relationships, and social adjustment concerns. Supports coordination of services, when needed, related to basic needs resources available to students through University of Utah departments and centers. Responds to students in crisis. Serve as after business hour support for on-call staff through the AD on-call rotation, as part of the ODOS/HRE department response team in the case of an emergency. Thorough response to critical inquiries or needs from families, students, staff, faculty, alumni, and other campus constituents is an expectation along with knowledge of legal issues pertinent to housing. Responds to behavioral concerns as reported by members of the University community and, when necessary, refers students to on- and off-campus resources. Offers significant input and assistance in the formulation of interventions and support strategies for students. As appropriate, coordinates and collaborates with healthcare providers, parents, and University personnel to respond to students effectively. Provides a personal and high-touch response to student needs. Oversees adjustments and changes to the database used to document and update referrals, interventions, and student information. Maintains records for all behavioral cases and uses Advocate to track student trends and metrics that inform programmatic interventions, policy and procedures, and long-term planning. 
2. Supervision of Student Support Case Managers Supports, supervises, trains, and develops case managers (resident outreach coordinators). Conducts and participates in annual performance evaluations.
3. Support of the Behavioral Intervention Team (BIT) Provides support and record-keeping responsibility for the BIT. The BIT is a multidisciplinary team that provides appropriate interventions and support to at-risk individuals. Areas of campus often represented on BIT include Campus Police, Housing & Residential Education, University Counseling Center, Office of Equal Opportunity, Student Accountability, Academic Advising, General Counsel, Human Resources, Center for Disability & Access, Faculty, and several additional ad hoc members. Facilitates the BIT meetings or smaller case staffing of BIT members, in the absence of the Director of Student Support. Assist in the selection, onboarding, and training of BIT members. As needed, organizes “student of concern” meetings with appropriate BIT members and other campus partners. Coordinates information gathering before and during the BIT meeting, facilitates action item follow-up and maintains appropriate records, including BIT meeting minutes. Regularly assesses and enhances the effectiveness of the BIT’s processes, student referral experience, and case management.
4. Outreach and Education to the Campus Community Develops and provides training and education to campus entities regarding indicators of distress/concern, student behavioral issues, intervention strategies, and current national and University trends in behavioral intervention. Develops and reviews an outreach calendar, procedures for assessment, and makes curriculum recommendations to the Director of Student Support. Presents or co-presents at New Student Orientation, new faculty orientation, and various departmental or college training as requested. Actively contributes to the overall campus safety efforts.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications  | Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.

Master’s degree in Business Administration or related area preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Direct experience with crisis intervention, threat assessment, conflict resolution, and case management. Training and affiliation with related professional associations (e.g., NaBITA, HECMA, ATAP, etc.) Experience working with campus and community resources. Experience delivering campus outreach and education to faculty, staff, students, and parents. Experience working in settings with students from diverse backgrounds and a strong commitment to historically underrepresented students. Working understanding of FERPA, Clery Act, Title IX, VAWA, etc. Working understanding of promising practices of Housing and Residential Education Experience with case management software (e.g., Advocate, Maxient, etc.).

Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu