Lego
Associate Tech Service Specialist
🇺🇸 Hybrid - Chesterfield, VA
🕑 Full-Time
💰 $74K - $111K
💻 Information Technology
🗓️ June 4th, 2025
DHCP
ITSM
TCP/IP
Edtech.com's Summary
LEGO Group is hiring an Associate Tech Service Specialist. This role involves providing advice and solutions for complex IT incidents, engaging with product teams to implement site-specific technologies, ensuring compliance with IT policies, and handling hardware installations and configurations. The specialist actively promotes new technologies and interacts with vendors for IT-related matters.
Highlights
- Engages with Digital Technology product teams and implements processes and solutions.
- Ensures adherence to IT policies and principles.
- Installs and configures hardware and computer systems.
- Proficiency with various operating systems such as Windows and macOS.
- Understanding of IP addressing, subnetting, and network security principles.
- Familiarity with cloud platforms like AWS and Azure.
- Salary range from $73,703 to $110,555 annually.
- Offers benefits like Family Care Leave, insurance, and colleague discounts.
- Requires a service-oriented mindset and problem-solving skills.
Associate Tech Service Specialist Full Description
Associate Tech Service Specialist
Job Description
“We build on giants and enable the digital journey of the LEGO Group through Secure Infrastructure development and platform foundations.”
Join the LEGO® Technology organization and become a key player in supporting incredible tech solutions for LEGO® colleagues in the facilities!
We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.
Core Responsibilities
The Associate Tech Service Specialist is an independent and dedicated player in its own field, providing advice and solutions to complex IT incidents and problems. Considered as an asset in a service product being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.
- Actively engages with Digital Technology product teams to implement the required processes, technology and solutions on the site
- Proactively ensures IT Policies and Principles are being followed on the site
- Actively improves, apply, trains and promotes new technologies implemented in the organization
- Install and configure hardware, computer systems and applications within the company
- Engages with vendors as it relates to IT area.
Play your part in our team succeeding
In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.
Working in this area is hugely exciting as we get immediate response on the success of our actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.
Come play an important part of our team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, happiness, and integrity for us to succeed together and meet our goals and reach our vision.
The team is based in the factory in Chesterfield, VA. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!
Do you have what it takes?
Passion for compute infrastructure especially virtual environment (network, computers, etc.) and more years of experience is fundamental here. With understanding of IP addressing, subnetting, TCP/IP protocol, DHCP, DNS, FTP. Solid understanding of security principles, including encryption, network security and data protection as well. The strong candidate also has advanced knowledge of ITSM tool, filtering, reporting, using of dashboards and knowledge of agile framework, and are eager to get things done.
As a person, we expect the candidate to have a service approach and to be organized, like to interact with various people and be a problem solver for them. Strive to strength already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team, the preferred candidate should naturally bring a positive can-do-mindset.
To succeed in this role, you ideally already have experience within some of the following:
- Operating systems: Proficiency in various operating systems such as Windows and macOS, including advanced configuration, system optimization, and troubleshooting.
- Advanced hardware troubleshooting: knowledge of computer hardware components (inc.: peripherals, production line components, handheld devices etc.), diagnostics tools, and advanced troubleshooting techniques to resolve complex hardware issues.
- Cloud computing: Familiarity with cloud platforms (e.g., AWS, Azure) and experience in managing cloud resources, deploying applications, and troubleshooting cloud-related issues.
The salary for this position has a range of min $73,703 to $110,555 annually based on anticipated responsibilities, market benchmarks, and organizational constraints. The definitive compensation may vary in alignment with the selected candidate’s professional background, experience, operational needs, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
Please note: If you require any reasonable accommodations or adjustments throughout the application process, please let us know. We will work with you to meet your needs.
Relocation support is not offered for this role.
#LI-JT1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
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