IT Operations Assistant - Lab Schools

🇺🇸 Normal, IL

🕑 Part-Time

💰 $17 per Hour

💻 Information Technology

🗓️ June 5th, 2025

Intune ITSM

Edtech.com's Summary

Illinois State University is hiring an IT Operations Assistant. The role involves providing first-level technology support to faculty, staff, and students in the College of Education and Lab Schools by handling queries and technical issues related to university-owned technology. Responsibilities include logging support requests, managing IT inventory, attending training, and staying informed on technology updates.

Highlights

Primary responsibility is user support and customer service.
Handle technical incidents and requests both remotely and in-person.
Use ticket tracking software for logging Help Desk contacts.
Knowledge of common operating systems: Windows 10, macOS, and iOS.
Ability to work independently with strong problem-solving skills.
Hourly pay rate is $17.
Experience with Microsoft Office 365, Active Directory, and ITSM applications preferred.