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University of Cincinnati
Case Manager, Dean of Students Office, Student Affairs
Outreach
Social Work
Edtech.com's Summary
University of Cincinnati is hiring a Case Manager, Dean of Students Office, Student Affairs. The role supports students facing academic, personal, medical, or other barriers by triaging incident reports, opening cases, and coordinating care and referrals for students in distress. The case manager also works with the university's CARE Team and contributes to a campus-wide culture of care through outreach and training.
Highlights
- Review student-of-concern incident reports using higher education case management models and an assessment rubric, then assign initial values, create cases, and route each case to the team member whose expertise fits the student's need.
- Manage intake of students of concern through phone calls, walk-ins, email, reporting forms, and other referral channels.
- Support non-residential students referred to the CARE Team by identifying barriers to success, developing individualized care plans, and delivering interventions suited to their level of well-being.
- Provide crisis response and institutional support for students facing urgent or emerging concerns.
- Connect students with campus and community resources and coordinate care across support systems, while helping implement the CARE Team's referral recommendations.
- Identify systemic gaps in student success, strengthen referral networks, and improve the effectiveness of case management procedures and workflows.
- Lead proactive outreach and training for faculty, staff, and student leaders on recognizing and supporting students in distress.
- Bachelor's degree required, or seven years of relevant work experience and/or specialized training in lieu of the degree, plus three years of relevant experience.
- A bachelor's degree in social work, counseling, psychology, higher education, student affairs, public health, or a related field is considered.
- Hybrid work arrangement based at the University of Cincinnati.
Case Manager, Dean of Students Office, Student Affairs Full Description
Job Overview
The Case Manager, Dean of Students Office, serves as a key resource for students experiencing academic, personal, medical, or other barriers that affect their success and well-being. This position is responsible for triaging non-residential incident reports, applying the Higher Education Assessment Rubric, assigning cases based on risk and well-being review, and staff expertise, and providing goal-oriented, strengths-based, case management support. The Case Manager helps coordinate institutional responses for students in distress, makes referrals to appropriate campus and community resources, and contributes to a campus-wide culture of care through outreach, collaboration, and continuous improvement efforts.
Essential Functions
- Review all student of concern incident reports and assess submitted concerns using higher education case management models and Assessment Rubric.
- Assign initial values to incident reports, assess level of need and support, create cases, and route cases to appropriate team members based on expertise and student need.
- Manage intake of students of concern through phone calls, walk-ins, email communication, student of concern reporting forms, and other referral channels.
- Support students of concern referred to the CARE Team who do not live on campus by identifying barriers to success and coordinating interventions that enhance holistic well-being.
- Develop individualized care plans and deliver strategic interventions for students navigating complex circumstances and varying levels of well-being.
- Serve as a resource for implementing referral recommendations from the university's CARE Team and provide generalized case management support as needed.
- Connect students with the most appropriate campus and community resources and assist with care coordination across support systems.
- Provide crisis response and institutional support for students experiencing urgent or emerging concerns.
- Identify systemic student success gaps, strengthen referral networks, and recommend improvements that better support students. Review, assess, and improve the effectiveness of case management procedures, workflows, and practices.
- Contribute to proactive outreach and training efforts for faculty, staff, and student leaders on recognizing and supporting students of concern and distress.
- Help build and sustain a campus-wide culture of care through collaboration, education, and engagement initiatives.
- Perform related duties based on departmental and institutional need. This job description may be changed at any time.
Required Education
Bachelor's Degree. Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Experience
Three (3) years of relevant experience
Additional Qualifications Considered
Bachelor's degree in social work, counseling, psychology, higher education, student affairs, public health, or a related field.
Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental demands.
Application Process Information
Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.
Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.
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