Business Support Analyst 3 (Instructional Designer) - 00059412

• Description
• Benefits
• Questions

• As an Instructional Designer, you will manage stakeholder relationships regarding instructional design needs. In this role, you will combine your expertise in instructional design and technology to create contextually-rich, objective-driven e-learning or traditional learning experiences and courses that focus on real-world, workplace skills. You will take courses and/or programs from concept to implementation
  
  
• Responsible for developing and designing curriculum while placing focus on consistency, clarity of content, grammar and sentence structure, medium for delivery, and evaluation of the curriculum once piloted and launched
• Analyze, design, develop, and/or update on-demand courses and curricula using Articulate 360, Canva, Adobe Premiere Pro, or other eLearning authoring software
• Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE and/or Agile methodologies on multiple deliverables with aggressive timelines
• Design and deliver training as assigned by the Training Manager
• Attend DCSS conferences as required, providing on-site support for general session audio/visual needs, including setup, coordination, and basic troubleshooting
• Design and develop learning materials for a variety of delivery modalities (eLearning, instructor-led, virtual classroom, etc.)
• Create learning objectives, design documents, storyboards, scripts, and other learning deliverables
• Create and maintain instructional material templates and ensure consistency of information across learning deliverables
• Use instructional design expertise to develop effective, engaging, innovative and creative instructional materials that meet audience needs
• Edits instructional and supporting materials for grammar, clarity, consistency, and accuracy of content
• Designs production of learning objectives in a variety of formats including print, graphics, audio, and video to support online coursework and programs
• Engage with cross-functional teams in the organization
• Quickly build rapport with stakeholders and learn the business you are supporting
• Work with stakeholders and subject matter experts to understand, define, and capture their training requirements and propose appropriate learning strategies that successfully address the needs of the target audience and involve suitable training delivery modalities
• Perform needs assessment and audience analysis to determine performance gaps and identify opportunities, priorities, and appropriate training interventions
• Conducts necessary research to develop and deliver training programs to employees
• Applies project management, communication, and problem-solving skills in the design of all training projects to meet aggressive deadlines
• Coordinates, publishes, and maintains training courses for the Learning Management Systems (LMS) and/or other content management systems; troubleshoots and solves issues
• Conducts pilot testing; compiles and analyzes the evaluation/pilot data. 
• Responsible for reviewing metrics to determine the effectiveness of training, satisfaction measurements, and return on investment (ROI)
• Mentor new team members and guide them on areas such as instructional design processes/strategies, stakeholder engagement, creativity, etc.
• Assists the Director and Training Manager with the development of department goals, objectives, policies, and procedures in a manner that is consistent with the mission of the department
• Provides management with recommendations for training initiatives and best practices
• Maintains current knowledge of relevant topics for inclusion in professional learning curriculum
• Presents on topics related to instructional and course design at state, regional, or national meetings (as needed)
• Identify learning, trends, technologies, and platforms that enhance training offerings; assist in building a business case for investment and roll-out of new technologies
• Develop and manage project plans
• Performs other professional responsibilities as assigned

• Ability to demonstrate effective active listening, organizational, planning, critical thinking, and group facilitation skills
• Excellent oral, written, presentation, and interpersonal communication skills with diverse audiences
• Strong technical and conversational writing skills with experience in writing content for different training methods and varied audiences
• Ability to work effectively at multiple levels of the organization and with multiple project teams, as well as external stakeholders, to design course content and curriculum
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to maintain a results-oriented, learning culture 
• Ability to operate within a confidential environment
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to work in a challenging environment with multiple competing deadlines
• Ability to work with a team and independently at times, with accountability for results
• Experience in using tools and applications to effectively and efficiently produce desired results
• Demonstrated knowledge of adult learning theory and instructional design
• Proficient in proofreading and editing
• Experience mentoring, coaching, and instructing adult learners
• Experience in design, layout, and presentation techniques
• Strong proficiency in the use of Adobe Suite and/or standard software applications typically used in a corporate office environment.
• Intermediate to advanced proficiency in the MS Office suite
• Experience working with Office 365 tools, including SharePoint Online, OneDrive, Team
• Ability to travel, less than 10%, throughout Georgia

• Associate degree in Communications, English, or Public Relations from an accredited college or university AND three (3) years of experience related to the area of assignment; 

• One (1) year of experience required at the lower-level Business Support Analyst 2 (GSP131) position. 

• Bachelor’s degree in Instructional Design, Technology, Business, Education, or a related field from an accredited college AND three (3) years of experience in eLearning solutions, curriculum design, and/or on-demand courses.
• Demonstrated experience in developing creative, innovative, and engaging eLearning materials