Call Center Agent I

🇺🇸 Gainesville, FL

🕑 Full-Time

💰 $17 per Hour

💻 Customer Support

🗓️ June 19th, 2025

Edtech.com's Summary

The University of Florida is hiring a Call Center Agent I to support the Facilities Services Division by managing work requests from multiple channels and assigning them appropriately within the Computerized Maintenance Management System (AiM). This role involves providing customer service, coordinating campus special events, troubleshooting technical issues, and maintaining communication with various Facilities Services departments to ensure timely resolution of requests and problems.

Highlights

Manage and enter work, event, and outage requests into AiM CMMS from phone, email, web, and walk-ins.
Assign work requests to appropriate Facilities Services departments, prioritizing jobs and verifying funding eligibility.
Provide customer service support including handling inquiries, job status updates, complaints, and problem resolution.
Coordinate campus special events, mini-storage rentals, fire code corrections, and utility outage approvals.
Troubleshoot and restore service for Facilities Services mobile devices and associated software.
Use independent judgment for fiscal, operational, and procedural compliance in request assignments.
Operate a personal computer and maintain logs and records for work requests and communications.
Must have a valid class “E” Driver’s License and may drive a UF state vehicle.
Compensation starts at $16.50 per hour, potentially higher based on experience.
Minimum qualifications include a high school diploma or equivalent and one year of relevant experience.