Computer Lab Customer Service Support

🇺🇸 Normal, IL

🕑 Part-Time

💰 $15 per Hour

💻 Customer Support

🗓️ June 18th, 2025

Edtech.com's Summary

Illinois State University is hiring a Computer Lab Customer Service Support. The role involves providing technical assistance and customer service to students, faculty, and staff within the Creative Commons computer lab at the Wonsook Kim College of Fine Arts, managing lab equipment checkout, and maintaining lab operations according to established procedures.

Highlights

Support students, faculty, and staff with technology issues and requests in the Creative Commons computer lab.
Manage equipment checkout and maintain accurate incident logs based on lab operating procedures.
Required technical knowledge includes Windows, MacOS, iOS, and basic software applications.
Handle complex printing and scanning tasks as core lab services.
Strong customer service skills and ability to multitask during varying lab traffic.
Compensation: $15 per hour.
Required qualifications include interpersonal skills, problem-solving ability, and professionalism in a tech support environment.
Preference for experience with Adobe Creative Suite, Microsoft Office 365, and knowledge of MacOS Ventura, Sonoma, Windows 10 and 11.
Position is student help classified and supports the Wonsook Kim College of Fine Arts IT team.
Work hours vary based on class schedule, with lab open Monday to Thursday 8am-9pm, Friday 8am-2pm, Sunday 12pm-3pm.