University of South Carolina
Customer Service Rep-Team Lead
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $45K
💻 Customer Support
🗓️ June 19th, 2025
Edtech.com's Summary
University of South Carolina is hiring a Customer Service Rep-Team Lead. This role involves overseeing high-quality service delivery in the Bursar's Office, assisting the team with account inquiries, coordinating communication across departments, and serving as a resource in the Director's absence. The position also includes advising customers, managing collections, and conducting Orientation presentations.
Highlights
- Advise customers on account details, payments, holds, tax info, and registrations.
- Coordinate internal and university-wide communication to ensure accurate guidance.
- Assist with collections and delinquent account follow-ups.
- Serve as backup for cashiering, mail processing, and supervisory duties in the Director's absence.
- Conduct Orientation presentations and assist with new employee training.
- Knowledge of Ellucian Banner software and experience in higher education customer service preferred.
- Requires a bachelor's degree with 2+ years of relevant experience or equivalent certification.
- Starting salary is $45,133 with a full-time, 37.5 hours/week schedule.
- Position requires working Monday through Friday, 8:30 am to 5:00 pm, with flexible schedule availability.
- Department: Bursar's Office, Division of Administration and Finance at University of South Carolina.
Customer Service Rep-Team Lead Full Description
Customer Service Rep-Team Lead
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by June 20, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Logo |
Posting Number | STA00460PO25
Job Family | Financial and Accounting Operations and Analysis
Job Function | Bursar's Office
USC Market Title | Customer Service Lead
Link to USC Market Title | https://uscjobs.sc.edu/titles/188707
Job Level | P2 - Professional
Business Title (Internal Title) | Customer Service Rep-Team Lead
Campus | Columbia
Work County | Richland
College/Division | Division of Administration and Finance
Department | DAF Bursar's Office
State Pay Band | 5
Approved Starting Salary | $45,133
Advertised Salary Range | $45,133
Location of Vacancy | 1244 Blossom Street, Columbia SC
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Monday – Friday, 8:30 am to 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Fiscal Accounting
Posting Number | STA00460PO25
Job Family | Financial and Accounting Operations and Analysis
Job Function | Bursar's Office
USC Market Title | Customer Service Lead
Link to USC Market Title | https://uscjobs.sc.edu/titles/188707
Job Level | P2 - Professional
Business Title (Internal Title) | Customer Service Rep-Team Lead
Campus | Columbia
Work County | Richland
College/Division | Division of Administration and Finance
Department | DAF Bursar's Office
State Pay Band | 5
Approved Starting Salary | $45,133
Advertised Salary Range | $45,133
Location of Vacancy | 1244 Blossom Street, Columbia SC
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Monday – Friday, 8:30 am to 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Fiscal Accounting
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
The position is responsible for overseeing and ensuring the delivery of high-quality service to internal and external customers of the Bursar’s Office. This includes assisting the team regarding account details, payments, tax information, deadlines, course registration, and other customer inquiries in the director’s absence. The position will coordinate communication with various departments within the Bursar’s Office, as well as across the university, to ensure accurate and timely guidance for customers. Additionally, the Team Lead will be a point of contact for team members in addressing outstanding charges, researching receipt information, and serving as an information resource for other university offices when the Director is unavailable. The Team Lead for Student Customer Services works in conjunction with the Director to promote, manage and model the customer service focus for the Bursar’s Office. The role also involves advising customers and directing them to the appropriate university offices while ensuring the team maintains efficiency, professionalism, and responsiveness. This position will also conduct Orientation presentations.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Preferred qualifications and experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Knowledge/Skills/Abilities | Ability/demonstrated knowledge with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships.
Job Duties
The position is responsible for overseeing and ensuring the delivery of high-quality service to internal and external customers of the Bursar’s Office. This includes assisting the team regarding account details, payments, tax information, deadlines, course registration, and other customer inquiries in the director’s absence. The position will coordinate communication with various departments within the Bursar’s Office, as well as across the university, to ensure accurate and timely guidance for customers. Additionally, the Team Lead will be a point of contact for team members in addressing outstanding charges, researching receipt information, and serving as an information resource for other university offices when the Director is unavailable. The Team Lead for Student Customer Services works in conjunction with the Director to promote, manage and model the customer service focus for the Bursar’s Office. The role also involves advising customers and directing them to the appropriate university offices while ensuring the team maintains efficiency, professionalism, and responsiveness. This position will also conduct Orientation presentations.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Preferred qualifications and experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Knowledge/Skills/Abilities | Ability/demonstrated knowledge with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships.
Job Duties
Job Duty | Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; directing customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc.
Essential Function | Yes
Percentage of Time | 35Job Duty | Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline.
Essential Function | Yes
Percentage of Time | 10Job Duty | Respond to the Bursar email account throughout the workday to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed.
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity.
Essential Function | Yes
Percentage of Time | 5Job Duty | Reviews Payment plans for past due and delinquent accounts. Communicates with students and authorized users to resolve outstanding balances.
Essential Function | Yes
Percentage of Time | 10Job Duty | Serve as backup for mail processing and cashiering. Serve as back up to the Cashiering Coordinator/Director when absent; during cashier shortages serve as backup cashier; counsel unit personnel as needed/supervise in absence of, and in conjunction with, Director; report findings, incidents, etc. to Director; assist with ensuring all areas are covered during expected/unexpected absences; assist with ensuring policies and procedures are followed with controls in place to minimize and eliminate potential audit findings.
Essential Function | Yes
Percentage of Time | 10Job Duty | Assist with Orientation and with training new employees; other duties as assigned.
Essential Function | Yes
Percentage of Time | 5
Essential Function | Yes
Percentage of Time | 35Job Duty | Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline.
Essential Function | Yes
Percentage of Time | 10Job Duty | Respond to the Bursar email account throughout the workday to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed.
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity.
Essential Function | Yes
Percentage of Time | 5Job Duty | Reviews Payment plans for past due and delinquent accounts. Communicates with students and authorized users to resolve outstanding balances.
Essential Function | Yes
Percentage of Time | 10Job Duty | Serve as backup for mail processing and cashiering. Serve as back up to the Cashiering Coordinator/Director when absent; during cashier shortages serve as backup cashier; counsel unit personnel as needed/supervise in absence of, and in conjunction with, Director; report findings, incidents, etc. to Director; assist with ensuring all areas are covered during expected/unexpected absences; assist with ensuring policies and procedures are followed with controls in place to minimize and eliminate potential audit findings.
Essential Function | Yes
Percentage of Time | 10Job Duty | Assist with Orientation and with training new employees; other duties as assigned.
Essential Function | Yes
Percentage of Time | 5
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 07/07/2025
Job Open Date | 06/12/2025
Job Close Date | 06/20/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by June 20, 2025.The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/188796
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 07/07/2025
Job Open Date | 06/12/2025
Job Close Date | 06/20/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by June 20, 2025.The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/188796
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a Bachelor's Degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
- List of References and Contact Information
Optional Documents
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