Washtenaw Community College
Client Relations Technician
🇺🇸 Ann Arbor, MI
🕑 Full-Time
💰 $22 per Hour
💻 Other
🗓️ September 26th, 2025
Edtech.com's Summary
Washtenaw Community College is hiring a Client Relations Technician. This role involves organizing and managing daily functions in Conference Services, Corporate Training, and Lifelong Education, including scheduling campus facilities, assisting with event management, handling registrations, and maintaining the Information Center environment.
Highlights
- Schedule and coordinate campus facilities for all internal non-instructional activities, including support services like AV and custodial.
- Create and maintain master schedules for campus rooms and manage Senior Focus student registrations.
- Screen Motorcycle Safety Students for pre-class requirements and coordinate with program managers on compliance.
- Manage and create content for divisional digital signage for Economic Development departments.
- Handle customer feedback and communicate service changes with Custodial and Media Services daily.
- Assist external Conference Services customers with event management tasks such as setup and catering.
- Provide help desk support for non-credit website and online registration queries, including monitoring Lumens chat feature.
- Minimum qualifications include a high school diploma or GED with 30 credit hours and 4 years relevant experience or equivalent combination; strong interpersonal, telephone, and computer skills required.
- Proficiency with Microsoft Word, Excel, Access, EMS, Lumens, and SCT/Banner systems preferred.
- Hourly wage is $21.89, and regular on-campus attendance is required.
Client Relations Technician Full Description
Client Relations Technician
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Posting Details
Posting Details (Default Section)
Posting Number: | 0603723
Position Title: | Client Relations Technician
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Economic Development
Position Description: | Position Summary:The Technician will organize and execute the daily functions of Conference Services, Corporate Training, and Lifelong Education areas which serves a large volume of rotating customers, including faculty members, staff, students and the general public. The Technician will schedule all internal campus activities other than Credit Classes, Non-Credit Classes, and External events. This position has the responsibility for maintaining an inviting, well organized environment in the Information Center of the ML Building.
Essential Job Duties and Responsibilities: Schedule and coordinate the scheduling of campus facilities for all internal non-instructional activities. This includes scheduling all support services (AV, Custodial, Public Safety) Create and maintain the daily master schedule of all internal and community use rooms on campus. Responsible for registering all Senior Focus students including creating New Student profiles. Scans all forms including Health/Fitness releases, and class evaluations. Responsible for screening all Motorcycle Safety Students in meeting pre-class requirements including an on-line class prep test and safety requirements. Meets regularly with Program manager to update each class registration and report out noncompliance. Review content for ECD Divisional Digital Signage, suggesting changes to meet digital requirements, and also creating content for display for various ECD departments. Receive internal customer feedback on all aspects of services. Reporting out finding to divisional leadership on a quarterly basis Daily communication with Custodial and Media Services with any service changes, additions, or cancellations. Assist and support external Conference Services customers to assist with event management, including any urgent set up, media service, or catering needs. Active participation in annual review of MLB Front Desk Procedures, Senior Focus Data Collection Procedures, EMS Event Management data collection, and Instructor/Class Packet Checklist along with their continual updates. Troubleshoot room set-ups and A.V. problems as they occur. Interface with external clients and assist in event staging when necessary. Work closely with Educational Services as to credit class schedule to avoid scheduling conflicts with non-instructional activities. Triage initial intake for Conference Services, Corporate Training, and Lifelong Education areas including but not limited to, answering the phone, transferring calls, taking messages, emailing responses, and greeting guests. This would include assisting in registrations and customer cancelations for all non-credit programming. Monitor Lumens Chat Feature, and respond to inquiries about classes, processes, and registrations. Work with the Conference Services Coordinator Services in creating daily welcomes to building users posted to touch monitors in the Morris Lawrence Lobby. Act as a resource for general information regarding Lifelong Learning courses, and Corporate Training, and Conference Services products. Act as a “Help Desk” resource for students calling in with questions regarding the non-credit website (Lumens) and online registration. Report any breach in IT Security plan to IT Help Desk. Assist with the training, delegate and oversee work of part time evening and weekend support staff and provide updates as needed to ongoing part time support staff. Perform other duties as assigned. Regular attendance on campus is required for this position
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities: High school diploma or GED equivalent and thirty (30) credit hours in related course work and four (4) years relevant work experience OR the equivalent combination of education and work experience. Strong professional interpersonal and telephone skills needed to deal effectively with staff, students, and the public. Demonstrated computer ability in word processing, spreadsheet, and database software (Microsoft Word, Excel and Access preferred). Ability to use the Internet to identify information source and gather data. Ability with notetaking, keyboarding, spelling, basic math, proofreading, and filing. Ability to compose and edit written communications of all kinds. Ability to appropriately handle confidential materials and organize workload to work independently. Ability to learn and use the EMS, Lumens, and SCT/Banner system.
Preferred Qualifications: |
Posting Date: | 08/25/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $21.89
Salary Comments: |
Position Title: | Client Relations Technician
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Economic Development
Position Description: | Position Summary:The Technician will organize and execute the daily functions of Conference Services, Corporate Training, and Lifelong Education areas which serves a large volume of rotating customers, including faculty members, staff, students and the general public. The Technician will schedule all internal campus activities other than Credit Classes, Non-Credit Classes, and External events. This position has the responsibility for maintaining an inviting, well organized environment in the Information Center of the ML Building.
Essential Job Duties and Responsibilities: Schedule and coordinate the scheduling of campus facilities for all internal non-instructional activities. This includes scheduling all support services (AV, Custodial, Public Safety) Create and maintain the daily master schedule of all internal and community use rooms on campus. Responsible for registering all Senior Focus students including creating New Student profiles. Scans all forms including Health/Fitness releases, and class evaluations. Responsible for screening all Motorcycle Safety Students in meeting pre-class requirements including an on-line class prep test and safety requirements. Meets regularly with Program manager to update each class registration and report out noncompliance. Review content for ECD Divisional Digital Signage, suggesting changes to meet digital requirements, and also creating content for display for various ECD departments. Receive internal customer feedback on all aspects of services. Reporting out finding to divisional leadership on a quarterly basis Daily communication with Custodial and Media Services with any service changes, additions, or cancellations. Assist and support external Conference Services customers to assist with event management, including any urgent set up, media service, or catering needs. Active participation in annual review of MLB Front Desk Procedures, Senior Focus Data Collection Procedures, EMS Event Management data collection, and Instructor/Class Packet Checklist along with their continual updates. Troubleshoot room set-ups and A.V. problems as they occur. Interface with external clients and assist in event staging when necessary. Work closely with Educational Services as to credit class schedule to avoid scheduling conflicts with non-instructional activities. Triage initial intake for Conference Services, Corporate Training, and Lifelong Education areas including but not limited to, answering the phone, transferring calls, taking messages, emailing responses, and greeting guests. This would include assisting in registrations and customer cancelations for all non-credit programming. Monitor Lumens Chat Feature, and respond to inquiries about classes, processes, and registrations. Work with the Conference Services Coordinator Services in creating daily welcomes to building users posted to touch monitors in the Morris Lawrence Lobby. Act as a resource for general information regarding Lifelong Learning courses, and Corporate Training, and Conference Services products. Act as a “Help Desk” resource for students calling in with questions regarding the non-credit website (Lumens) and online registration. Report any breach in IT Security plan to IT Help Desk. Assist with the training, delegate and oversee work of part time evening and weekend support staff and provide updates as needed to ongoing part time support staff. Perform other duties as assigned. Regular attendance on campus is required for this position
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities: High school diploma or GED equivalent and thirty (30) credit hours in related course work and four (4) years relevant work experience OR the equivalent combination of education and work experience. Strong professional interpersonal and telephone skills needed to deal effectively with staff, students, and the public. Demonstrated computer ability in word processing, spreadsheet, and database software (Microsoft Word, Excel and Access preferred). Ability to use the Internet to identify information source and gather data. Ability with notetaking, keyboarding, spelling, basic math, proofreading, and filing. Ability to compose and edit written communications of all kinds. Ability to appropriately handle confidential materials and organize workload to work independently. Ability to learn and use the EMS, Lumens, and SCT/Banner system.
Preferred Qualifications: |
Posting Date: | 08/25/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $21.89
Salary Comments: |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma or GED equivalent and thirty (30) credit hours in related course work and four (4) years relevant work experience OR the equivalent combination of education and work experience.
- Yes
- No
- * Do you meet all other minimum qualifications?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Letter of Reference 1
- Unofficial Transcripts 1
- Other Documents
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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