Edtech.com's Summary

University of Nebraska-Lincoln is hiring a Client Services Support Specialist. The role involves providing technical and user support in a help desk environment for a moderately complex computing setup, including PC support, training, troubleshooting, and network support. The specialist will assist the University community and Student Life department by supporting and promoting industry-standard tools, researching new technologies, documenting processes, and providing hardware and software training and support for various devices.

Highlights

Provide broad user support including PC, laptop, mobile devices, printers, AV equipment, IoT devices, and other endpoints.
Perform training, troubleshooting, and network support under senior technical staff direction.
Organize, research, and test innovative technologies and solutions.
Document processes, track inventory, and write reports.
Collaborate with IT professionals in networking, security, and endpoint management.
Experience required with Microsoft Windows and/or Apple macOS, software administration, and hardware.
Minimum two years of desktop and/or help desk support experience and strong communication skills.
Preferred qualifications include post-secondary education, IT certifications, vendor management, and technology procurement experience.
Position may require on-call and after-hours work.
Compensation starts at $21.635 per hour minimum.

Client Services Support Specialist Full Description

Client Services Support Specialist

Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file.

Position Information

Working Title | Client Services Support Specialist
Department | Student Life IT-11950
Requisition Number | S_260016
Posting Open Date | 01/13/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date) | 01/28/2026
Posting Close Date |
Open Until Filled | Yes

Description of Work | Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:• Vacation and sick leave pay• Medical, dental, and vision insurance• No-cost life insurance• Employee Assistance Program• Exclusive staff discounts• Continuous improvement and innovation• Professional development through training and education• And much more!

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment ,IOT devices, and a variety of other endpoints.

The Client Services Support Specialist works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on – call, after hours work.
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.

Minimum Required Qualifications | Relevant coursework, or specialized training beyond high school; equivalent experience considered. Two years of experience with desktop and/or helpdesk support. Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware. Experience with direct customer support face-to-face and/or remotely. Strong communication skills, both written and oral. Ability to work cooperatively and autonomously on tasks and projects. Ability to multi-task and manage competing priorities and duties. Strong organizational skills.

Preferred Qualifications | Two years of post-secondary education preferred; or equivalent experience. Experience with technology research and development and procurement Experience with managing vendor interactions Nationally recognized IT certifications.
Pre-Placement Driving Record Review Required | No
Physical Required | No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No
Criminal History Background Check Required | Yes
Posted Salary | $21.635/ hr. minimum
How to Apply | Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file.
For questions or accommodations related to this position contact | Benjamin Keown
benjamin.keown@unl.edu
402.472.7976
Job Category (old) | Managerial/Professional
Job Type | Full-Time
Alternate Work Schedule (if other than 8-5) | May require on – call, after hours work.
Work Location (City, State) | Lincoln, NE
Position funded by grant or other form of temporary funding? | No
If Temporary, indicate end date |
Planned Hire Date: |
Appointment End Date |

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents