National Debt Relief
Client Success Instructional Designer I
🇺🇸 Remote - US
🕑 Full-Time
💰 $69K - $83K
💻 Instructional Design
🗓️ August 28th, 2025
ADDIE
Camtasia
Storyline
Edtech.com's Summary
National Debt Relief is hiring a Client Success Instructional Designer I. The role involves designing and developing various learning materials and collaborating with stakeholders to create engaging training solutions that meet business needs. The instructional designer will apply adult learning principles and support assessment and evaluation of learning effectiveness.
Highlights
- Design and develop instructional materials including presentations, eLearning modules, job aids, and videos.
- Collaborate with the Director of Learning & Development and other team members to address business learning needs.
- Utilize instructional design processes such as ADDIE and SAM to develop training content.
- Apply foundational adult learning theory and training delivery methods (ILT, vILT, blended learning).
- Monitor and analyze learning metrics to measure training impact.
- Required skills include familiarity with Storyline, Rise, Camtasia, and basic graphic design tools such as Adobe Illustrator.
- Qualifications include a bachelor's degree or equivalent experience and at least 1 year of relevant corporate training or L&D experience.
- Preferred experience with financial products and call-center environments.
- Salary range from $68,500 to $83,000 annually with comprehensive benefits including medical, dental, vision, 401(k) match, paid leave, and more.
- Supports National Debt Relief's mission to help consumers resolve debt and achieve financial stability.
Client Success Instructional Designer I Full Description
Client Success Instructional Designer I
US
ID 2025-5669
Client Success
Regular Full-Time
Overview
This role is responsible for assisting in the design and development of learning materials to support our business needs. The Instructional Designer I will work closely with the Director of Learning & Development (L&D) and other team members to create effective and engaging learning interventions. This position offers an opportunity to grow skills in instructional design and apply foundational knowledge of adult learning principles.
Responsibilities
- Design and develop instructional materials including presentations, eLearning modules, job aids, and other learning resources.
- Collaborate with stakeholders and team members on learning initiatives to understand and respond to business needs.
- Apply basic adult learning theory and instructional design practices to create engaging learning experiences.
- Support Needs Assessment processes to identify gaps and recommend strategies for improvement, setting clear performance-based objectives and measures.
- Assist in creating, monitoring, analyzing, and reporting metrics to measure the effectiveness of learning interventions.
- Develop learning assets in a variety of formats, including but not limited to Instructor Led Training (ILT/vILT), eLearning, job aids, and video.
- Develop learning experiences using a systemic design process (ADDIE/SAM) that supports continued quality, speed of delivery, and learning reinforcement.
- Facilitate (as necessary) development programs to Team Members using adult learning principles and a blended learning approach.
Qualifications
Education/Experience:
- Bachelor’s degree in related field or equivalent experience required.
- 1-year corporate training, human resources, learning & development, talent management, or related experience required.
- 1-year experience with financial products/services in a call-center environment is preferred.
Required Skills/Abilities:
- Basic understanding of instructional design for different modalities (e.g., ILT, vILT, eLearning, blended).
- Strong attention to detail and a proactive approach to learning and development.
- Familiarity with content authoring tools such as Storyline, Rise, and Camtasia.
- Basic graphic design skills - familiarity with design tools like Adobe Illustrator is a plus.
- Excellent oral and written communication, presentation, and facilitation skills.
- Ability to work collaboratively in a team environment and adapt to fast-paced settings.
- Willingness to learn and grow in instructional design and development practices.
National Debt Relief Role Qualifications:
- Computer competency and ability to work with a computer.
- Prioritize multiple tasks and projects simultaneously.
- Exceptional written and verbal communication skills.
- Punctuality expected, ready to report to work on a consistent basis.
- Attain and maintain high performance expectations on a monthly basis.
- Work in a fast-paced, high-volume setting.
- Use and navigate multiple computer systems with exceptional multi-tasking skills.
- Remain calm and professional during difficult discussions.
- Take constructive feedback.
- Available for full-time position, overtime eligible if classified non-exempt.
Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $68,500 to $83,000 annually.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
For information about our Applicant Terms, please see here
#LI-REMOTE
#LI-JC1
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