Proximity Learning
Client Success Specialist
Edtech.com's Summary
Proximity Learning, Inc. is hiring a Client Success Specialist. The role involves managing client relationships with schools to ensure successful adoption and use of services, working closely with a POD that includes Data and Teaching and Learning Specialists. The Specialist facilitates onboarding, maintains ongoing communication, and collaborates across teams to enhance client satisfaction and impact student success.
Highlights
- Oversee client onboarding, including training sessions and stakeholder engagement at district and school levels.
- Customize service delivery by understanding each school's unique needs and collaborating with school champions on goals.
- Maintain proactive communication with clients throughout contract periods to ensure satisfaction and resolve issues promptly.
- Support clients in using Proximity Learning platforms for enrollments, grading, and attendance.
- Coordinate with POD members and other internal teams to deliver comprehensive client support.
- Experience in K-12 education is required; a Master’s degree is preferred but not mandatory.
- Strong verbal and written communication and interpersonal skills essential for relationship building.
- Demonstrated problem-solving, critical thinking, organizational, and time management abilities.
- Compensation is $60,000 annually.
- Must excel in collaboration within a dynamic, team-oriented environment.
Client Success Specialist Full Description
Location
Austin, Texas (Hybrid)
Department
CSST
Employment Type
Full-Time
Minimum Experience
Mid-level
Compensation
$60,000
Client Success Specialist
Client Success Specialist
CSST - Austin, Texas (Hybrid)
As a Client Success Specialist, you will take ownership of client relationships, making sure each school receives the support and guidance needed to succeed with our services. A deep understanding of each school’s unique needs will be key to delivering an exceptional client experience and making a direct impact on student success. You will work closely with your POD, which includes a Data Specialist and a Teaching and Learning Specialist.
Success in this role depends on building professional relationships rooted in transparency, trust, and mutual respect. Clear and consistent communication with your POD, the Operations Team, and other teams across Proximity Learning, Inc. (PLI) will be essential.
What You’ll Do
Onboarding and Implementation
- Plan and facilitate onboarding meetings, training sessions, and key stakeholder interactions at the district and school level.
- Gather essential client information to enable the delivery of customized services specific to school needs.
- Act as a partner with school champions to align on goals and expectations; collaborate in identifying challenges and applying creative solutions.
- Visit client sites as needed to support successful implementations.
Client Communication and Engagement
- Proactively engage with clients throughout the contract duration, ensuring satisfaction and addressing any concerns.
- Remain accessible and responsive during school hours to promptly resolve urgent issues.
- Support clients in utilizing PLI platforms, including facilitator and student enrollments, as well as managing grading and attendance reporting.
- Regularly meet with clients to review progress, address concerns, and highlight successes.
Team Collaboration
- Communicate accurate and timely information to POD team members.
- Collaborate with the Teaching and Learning Specialist so teachers receive client-specific information, training, and support.
- Work closely with teams across PLI to provide clients with the best possible service.
Qualifications
- Experience working in K-12 education
- Master’s Degree (preferred but not required)
- Passion for delivering exceptional client services
- Exemplary verbal and written communication skills
- Strong interpersonal skills, including building and maintaining positive relationships with clients and internal teams
- Effective problem-solving and critical-thinking abilities
- Organizational and time management skills
- Thrives in a dynamic and varied environment
- Highly effective collaborator who excels in a team environment
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