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Boston University
Cloud and Enterprise Platform Support Engineer
Azure
Microsoft
Power BI
Edtech.com's Summary
Boston University is hiring a Cloud and Enterprise Platform Support Engineer to keep the cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College running reliably. The engineer works under the guidance of senior technical staff on administration, troubleshooting, and application support. Day-to-day work is shared with MET departments, University IS&T teams, and outside vendors.
Highlights
- Provide technical support for the cloud services, enterprise applications, reporting platforms, and business automation tools that Metropolitan College relies on.
- Work under senior technical staff on system administration, troubleshooting, application support, data maintenance, and routine operational tasks.
- Collaborate with MET departments, University IS&T teams, vendors, and other staff to keep technology services dependable and support daily operations.
- Cover on-call support assignments as the team needs them, alongside the regular daily support workload.
- Hold a bachelor's degree in computer science, information systems, engineering, or a related field, or an equivalent combination of education and experience.
- Bring one to three years of experience in technical support, systems administration, application support, or a related IT role.
- Know the basics of Microsoft Azure, Microsoft 365, or other cloud technologies, and be familiar with databases, reporting tools, or business applications.
- Preferred experience includes Microsoft Power Platform, Power BI, or SQL, and Microsoft Fundamentals certifications such as AZ-900 or PL-900.
- Preferred background includes supporting Azure or Microsoft 365 environments, working in higher education, and using ticketing systems and IT documentation practices.
- The expected hiring range is $72,000 to $82,700 per year at salary Grade 48.
Cloud and Enterprise Platform Support Engineer Full Description
Category
Charles River Campus --> Information Technology
Position Type
Full-Time/Regular
Salary Grade
Grade 48
Expected Hiring Range
Minimum $72,000.00 - Maximum $82,700.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College.
Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed.
Required Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
- 1–3 years of experience in technical support, systems administration, application support, or a related IT role.
- Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies.
- Familiarity with databases, reporting tools, or business applications.
- Strong problem-solving, organizational, and customer-service skills.
- Ability to learn new technologies and work collaboratively in a team environment.
Preferred Qualifications
- Experience supporting Microsoft Azure or Microsoft 365 environments.
- Experience with Microsoft Power Platform, Power BI, or SQL.
- Experience working in a higher education environment.
- Familiarity with ticketing systems, documentation practices, and IT support processes.
- Microsoft Fundamentals certifications (AZ-900, PL-900, or similar).
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
This position is located in Boston, MA.
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