Edtech.com's Summary

The University of Arizona is hiring an IT Support Computing Analyst III to provide advanced technical support to faculty and staff as part of the Enterprise Support team in University Information Technology Services. The analyst diagnoses hardware, software, and network problems and keeps campus devices configured, patched, and secure. Working alongside other IT groups, this person also supports enterprise systems and helps roll out institution-wide upgrades and new technology.

Highlights

Diagnose and resolve complex hardware, software, and network problems for faculty, staff, and designated campus colleagues.
Install, configure, and maintain desktops, laptops, and mobile devices, including hardware repairs, upgrades, and component swaps that involve lifting equipment up to 50 pounds.
Manage software deployment, updates, and licensing, and troubleshoot the application problems and system integrations that follow.
Administer end-user technology through Azure, Intune, JAMF, and Active Directory in coordination with other IT teams.
Monitor and optimize campus network connectivity and performance, and collaborate with IT teams on institution-wide system upgrades and rollouts.
Keep accurate records of inventory, service requests, incidents, and resolutions.
Train faculty, staff, and designated campus colleagues on the secure use of university technology, and mentor teammates on technical and customer service skills.
Support a mixed Windows and macOS environment with working knowledge of Active Directory, Microsoft 365, endpoint management tools, and networking fundamentals.
Needs a bachelor's degree or equivalent professional experience plus five years of relevant IT support work; experience supporting higher education or enterprise environments is preferred.
The posted salary range is $59,404 to $74,254 per year for this full-time, 40-hour-a-week position.

IT Support Computing Analyst III Full Description

Position Highlights

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University’s teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized.
Manage software deployment, updates, and licensing; troubleshoot software-related issues.
Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams.
Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
Monitor, troubleshoot, and optimize campus network connectivity and performance.
Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources.
Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
Act as a mentor to fellow teammates in the development of their technical and customer service skills.
Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
Stay current with emerging technologies and recommend solutions that enhance the University’s IT environment.
Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
Knowledge of networking fundamentals and troubleshooting.
Ability to deliver excellent customer service and effective communication.
Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.
Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service.

Physical Requirement:

This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

Experience providing IT support in a higher education or enterprise environment.

Job Details

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $59,404 - $74,254

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 8

Career Stream and Level: PC3

Job Family: IT Support

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

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IT Support Computing Analyst III

Edtech.com's Summary

IT Support Computing Analyst III Full Description

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